Overview
Low premium growth. Increasing catastrophic losses. Expensive and slow claims processing. And increasing presence of insurance alternatives. These are all key industry trends that create a constant strain on the insurance market and present the need to integrate enterprise financial management to understand the full set of risks and opportunities and make faster, more informed decisions that impact service levels and reduce costs.
The IBM Application Services addresses the demands of the insurance industry through access to specialized skills and technology that can help integrate data sources, reduce costs, improve customer service, increase competitiveness and better manage risk.
Improving claims processing
Application Services for the insurance industry can help your enterprise improve service quality, increase competitiveness and reduce costs and cycle time by defining new business processes and implementing technology. Application Management Services works closely with IBM global resources experienced in implementing and managing claims and billing solutions.
- Support "straight through" business processes that minimize handoffs
- Manage and maintain an environment of reliable "always on" operational systems
- Bundle previously separate products and services to provide new solutions to meet customer needs
- Create a detailed single, integrated view of end customers regardless of where underlying data may reside
- Create an integrated customer selling and buying experience to maximize cross-selling
- Provide effective ways for data to be analyzed and turned into information
Integrating legacy systems and data
Insurance customers have more choice than ever before. As a consequence, they're becoming more demanding in how they interact with their insurers, the products they want and the premiums they are willing to pay. An integrated applications strategy helps your enterprise efficiently deliver the new products and services customers demand.
- Integrate your application portfolio in order to present consistent/complete views of data – especially the client view.
- Improve data quality and eliminate redundancy and inconsistencies for timely access to information
- Create a business application infrastructure that is flexible and can adapt and scale to rapidly changing markets
- Access support and critical business system knowledge that resides with specialist suppliers
Application portfolio management assessment services identify and qualify transformation opportunities and put in place a framework for ongoing application portfolio management. Portfolio management consultants can identify a range of savings opportunities – from "quick-win" decommissioning to legacy application restructuring.
Why IBM
IBM's industry expertise and global investment in technology skills provide a foundation for leadership in application design, development, implementation, integration and management. Our in-depth understanding of business processes and information technology uniquely qualifies us to work with clients who wish to take advantage of industry best practices in application lifecycle management in order for them to focus on their core businesses.
As a leading global provider of consulting, systems integration and application services, IBM has unrivaled experience optimizing application investments and aligning them to business requirements. Our team of more than 90,000 Application Services consultants located around the world can assemble industry and technology expertise and utilize proven methodology, research innovation, and technology accelerators to help you reduce cost and risk while improving business value from applications.
