Overview
While many organizations rely on their enterprise applications to keep their business running, they often struggle to fine tune and adequately manage these applications, resulting in excess cost and risk to their business.
Selecting and implementing SAP is only the first step to truly realizing value from this type of investment. Nearly half of the total cost of a typical SAP application involves the ongoing testing, management, maintenance and support of the application. IBM’s Package Application Services for SAP can help you improve the value you receive from your investment in SAP while lowering your total cost of ownership.
Business challenges
- Increase ROI from your investment in SAP
- Improve development and support processes
- Achieve cost savings within management of SAP
- Obtain access to hard-to-find skills and resources
- Ensure your SAP applications are free from defects prior to go-live
- Establish guaranteed service levels and faster speed of service
As the premier, global provider of SAP applications support, IBM can assume the day-to-day responsibility for SAP applications through global access to SAP skills, while letting you retain control of application strategy and portfolio evolution. IBM’s centers of excellence provide dedicated, cost-effective hubs for application expertise. Your SAP environment is managed in accordance with your overall business priorities, ensuring that you get the most value from your SAP investment:
- As much as 30% reduction in costs for ongoing management and support
- Reduced dependence on SAP skills
- Variable price options to help manage budget
- Access to best-in-class remote SAP testing services
- Greatly improved cycle times and serviceability
- Enhanced cross-functional coordination of different business units
- Access to SAP implementation best practices, saving money and reducing risk
SAP package application skills that we offer
- Application enhancement – Package modification, extension or upgrade, and custom maintenance and enhancement
- User support – Help support, training development and delivery and content management
- Application operations – Availability and problem management, change request, release management, IT governance, production control, application performance management and security and privacy
- Knowledge transfer – Technical, personnel and knowledge transition
Why IBM
IBM's industry expertise and global investment in application skills help provide a foundation for leadership in application design, development, implementation and management. Our in-depth understanding of business processes and information technology uniquely qualifies us to work with clients who wish to leverage industry best practices in application lifecycle management while focusing on strategic, core business competencies. Our package application centers of excellence provide dedicated cost-effective hubs for application expertise and service delivery, including the IBM/SAP Joint Center of Excellence.
As one of the largest providers of consulting, systems integration and application services, IBM has unrivaled experience optimizing application investments and aligning them to business requirements. Our team of more than 90,000 application services consultants located around the world can assemble the industry and technology expertise through proven methodology, research innovation, and solution assets and accelerators that help you achieve greater productivity and business agility.
