Application out-tasking services

Many organizations struggle with the complexity of their application portfolios and wonder how they can maximize the value those applications deliver. For those organizations that target individual applications that may be overly costly or complex to manage, IBM can provide ongoing management of that application. IBM provides support for either packaged applications (such as SAP and Oracle) or custom applications. Application out-tasking is an alternative to outsourcing entire portfolios. You can choose when, where and how you seek alternative sourcing which will help you to meet business objectives. Some organizations target prominent packaged enterprise applications in search of lower cost and higher service levels for critical applications, while some identify those applications whose functions have low strategic importance and a high potential for cost savings. IBM Application Out-Tasking Services provide clients with:

• Ability to out-task individual applications that are problematic, too costly, or require consistently high availability and service levels, while still retaining overall portfolio strategy and control.
• Cost and time savings for ongoing application management and support.
• Increased access to scarce package and application skills.

Business challenges

• How can you support business critical efforts across your organization?
• Is there a method to rapidly enable new business functions?
• How can you improve associated service levels for application users?
• What can your organization do to reduce dependency on scarce application skills, especially those associated with existing applications?
• How? do you reduce costs of a particular application or set of applications?

Application out-tasking services that we offer:

• Application out-tasking for packaged applications from leading ISVs (SAP, Oracle, Lawson and others) that can improve service levels and reduce the cost of managing a particular application.
• Application out-tasking for custom designed and managed applications, such as Web and portal, mainframe and other existing applications, which can reduce reliance on scarce skills and reduce cost.

Why IBM

IBM brings over 20 years of experience in helping organizations around the world manage their application portfolios. IBM can offer you the help you need to maintain and manage your applications, while allowing you to reduce costs and shift your resources to the core, strategic activities that drive the success of your business.

IBM Application Out-Tasking Services can provide you with flexible sourcing options that are designed to let you outsource your business changes as needed; deep expertise in managing both packaged applications from major ISVs, customized web and existing applications; ability to modernize your application portfolio and incorporate a SOA approach; a choice of pricing structures that let you fit out-tasking services into almost any budget; a global delivery model that draws upon the scale of IBM global investment in talent and training; a unique combination of local, regional and global resources and expertise to support your business around the clock; and comprehensive governance standards and methodologies.

As one of the largest providers of consulting, systems integration and application services, IBM has unrivalled experience optimizing application investments and aligning them to business requirements.