Overview
No industry sector is more sensitive to fluctuating economic pressures than those in financial services. Retail banks are acutely exposed, since their customers are mostly individuals and small businesses with limited capital. Competition is rampant, fueled by:
Consolidation and globalization
Changing regulations
Security threats
Blurred industry boundaries (brokerage firm entries)
Emergence of Internet banking
Compressed profit margins
Throughout the industry, firms that once responded to these challenges by entering new markets with new products and more diverse offerings are now more cautious. Cost reduction is key. And more than ever before, IT investment must have proven ROI.
IBM e-business Hosting™ has solutions that can help Retail Banking firms:
Reduce up-front investments and convert fixed costs to variable
Increase efficiency by migrating customers to low-cost channels like "e-banking" and Web-based CRM
Differentiate through greater understanding of customer needs and the ability to address those needs
Improve resilience and lower operational risk with a stable, flexible, and scalable IT infrastructure
Speed time-to-market for new products and services
Be more responsive to customer needs and improve customer satisfaction
Solutions that address Retail Banking industry needs
IBM e-mail archive and records management service with ZANTAZ
This cost-effective, flexible and scalable digital archive and records management utility solution is designed to enable financial services firms to meet regulatory requirements for e-mail archiving and/or supervision, helping you avoid costly fines as well as damage to your reputation and brand image. IBM has partnered with ZANTAZ, a market-leading e-mail archiving solution provider, to offer three separate a la carte services: digital archiving, electronic discovery and litigation support and content supervision. Choosing a service that provides this critical business process on demand means you can acquire the capabilities you need quickly, with a low up-front investment and predictable monthly charges directly linked to business activity levels.
Service offerings that address Retail Banking industry needs
Application Hosting
Designed to provide comprehensive application, middleware and infrastructure management by a team of IBM e-business experts who are skilled at solving business challenges in the Retail Banking Industry and have experience running some of the most complex sites on the Web.
Application Hosting service offerings for Retail Banking Industry solutions include:
Application Hosting for Siebel Systems
Our Siebel 7 customer relationship management (CRM) solutions help you gain a competitive edge faster and at a lower cost than in-house implementations.
Managed Hosting
Designed to deliver an IBM-managed, hardened and security-rich infrastructure, as well as flexible, modular services that allow you to purchase or build the solution your Retail Banking firm needs now and transition smoothly to the solution you'll need as you grow. Options include cutting-edge security services that can decrease the vulnerability of your servers and optimize security and privacy strategies.
Managed Hosting service offerings for Retail Banking Industry solutions include:
Facilities Hosting
Offers the flexibility to choose from a broad range of hosting services while maintaining control over design and operation of your infrastructure. This option is ideal for Retail Banking firms with existing technical staff and in-house hosting capabilities.
