Integrated communications services: Case Study

MHH engaged IBM to create a comprehensive patient and asset tracking solution, optimizing the patient treatment process by prioritizing and tracking patients from admission to discharge, based on medical priority and treatment.

Video conferencing solution from IBM provides an innovative tool for greater customer service, lower costs, and improved communication.

Norway's largest brewer, Ringnes AS, teamed with IBM to install an advanced RFID tracking solution, providing near-real-time location data for containers and trucks, allowing the company to work smarter by optimizing traffic flow, usage of shipping containers and facility loading ports.

Technology specialists from leading Nordic food supplier team with IBM to implement farm-to-retail supply chain management solution based on RFID and Electronic Product Code Information Services (EPCIS).

The IBM team replaced and installed the core Cisco routing and switching equipment as well as implemented a Cisco IP Telephony solution, based on an IBM e-server series, together with Cisco Unified Messaging Software.

Credit Union Australia turned to IBM and Cisco to provide the IP telephony solution flexible and robust enough to support future needs, integrating both voice and data into a single network. A key benefit of the CUAs' new IP telephony solution is improved customer service.

The City of Tilburg turned to IBM and Nortel to provide a reliable, scalable LAN to support all municipal data needs. The converged network and VoIP telephony solution is reducing maintenance costs, increasing availability of municipal workers, and laying the foundation for future IT improvements.

Morrisville State College, NY, has, with IBM Business Partner Meru Networks, designed and deployed a large scale wireless network that delivers world-class speed.

A major utilities provider in Germany expects to gain substantial market share when it offers its customers the ability to proactively control the cost of energy bills with household energy meters and displays designed and implemented by IBM.

Samarinda Lodge, an aged care facility in Australia, improved communication between staff and residents by working with IBM to implement a hands-free, voice-based Vocera Communications badge solution, enabling staff members to easily call each other, while continuing to attend to the task at hand.

Saint Barnabas worked with IBM to integrate wireless communication technology by Vocera Communications with existing clinical systems for a more connected healthcare team, providing instant, hands-free, person-to-person contact, reduced response time, and a safer patient environment.

IBM provides consulting, design and implementation of an innovative, integrated, security-rich, resilient IT infrastructure to meet the University’s current and future needs for global access to online learning.

To consolidate four data centers to two, with zero interruption to system availability, Dexia Technology Services teamed with local service provider and IBM. The IBM team deployed an optical network providing high-capacity and high-availability communication capabilities between the two locations.

The Municipality of Hørsholm turned to IBM and Cisco to provide the IP telephony solution to link the municipality’s 40+ institutions in a large fibre-based telephony and data network. The solution provides tangible time and costs savings, and prepares them for the move to unified communications.

The IBM team installed wireless access points throughout the hospital, allowing staff to use mobile phones and handheld computing devices to communicate and gain instant access to patient information, with appropriate security measures and without interfering with JGH's medical equipment.

Thanks to IBM and Vocera, RCH was able to go from a paper-based hospital to a state-of-the-art, digital healthcare facility. RCH clinicians now have easier access to the right people and information, at the right time, without leaving their patient’s bedside.

At Ringnes, a regional brewery and beverage distributor, IBM configured and installed an RFID solution to track and register loading and unloading of delivery trucks. Ringnes expects significant improvement in the effectiveness of their logistics operations by replacing manual tracking processes.

The district engaged IBM and Avaya to build the data and telecommunications infrastructure for a new, state-of-the-art 911/311 contact center, providing a command center for coordination of agency efforts, improving utilization of district resources and public funding, and improving public safety.

The IBM-Cisco solution will enable IDEA Cellular to realize significant benefits through real-time collaboration in first-of-its-kind implementation of Cisco Unified MeetingPlace in India.

IBM and Lyse are extending their services agreement for the innovative multi-play solution to provide families in Norway and Denmark access to broadband TV, video on demand, Internet with e-mail accounts, voice over IP, and mobile telephony services, through a single high-speed fiber cable.

McLean teams with IBM to design, procure, install and configure a radio frequency identification (RFID) solution to track its incoming and outgoing tote boxes.

Canada's Kingston General and IBM implemented a Vocera Mobile Communications solution to serve 1,400-1,800 hospital staff, resulting in a reduction in time spent on communication, patient care coordination and other support activities, leaving more time for direct patient care.

Wanting to expand its portfolio of mobile payment solutions, Mxtran teams with GTS to devise a new “wallet phone” offering that involved attaching radio frequency identification (RFID) tags to cell phones. These tags act as prepaid credit cards.

Auto importer IM Group teams with GTS for WLAN and RFID services to monitor security and access control for premium vehicles in its inventory, and for on-site employees.

With a highly distributed workforce and a culture defined by collaborative knowledge sharing and teaming, IBM has found real-time communication to be a business-critical requirement.

The IBM-Cisco solution brings the Carnivore Preservation Trust (CPT) wildlife sanctuary the latest in unified communications, providing enriched communications, remote access, and increased productivity for employees and volunteers.

Nordic wireless giant Telenor teamed with IBM to create a hosted business model to deliver RFID-based asset management capabilities to the small and medium business segment. By simplifying and standardizing “machine-to-machine” applications, this new model promises to speed up M2M adoption.

Honda Italia turned to IBM to provide leadership in the design and development of the RFID project, which will enable them to identify and track each vehicle along the production chain in real time. Additionally, the RFID tags will allow them to track critical vehicle components, such as engines.

The IBM-Avaya solutions bring the latest in unified communications and communications-enabled business processes applications to help financial institutions achieve new levels of customer service, optimize agent productivity and streamline operations.

IBM and Trillium are working to fully integrate patient data across multiple points of care; allow patients to add input to and manage their health record; provide a fully integrated planning and scheduling process across the continuum of care, increasing productivity and streamlining processes.

CDHB’s emergency department and IBM implemented a solution from Vocera Communications that enables hospital personnel to communicate instantly with any other staff member or to call fixed telephone extensions within the hospital.

FSU Panama City’s Underwater Crime Scene Investigation(UCSI)teamed with IBM and Cisco to build a first-of-its-kind, Web-based, WiFi-networked communication and collaboration solution, enabling observers—located anywhere with Internet access–to see and interact with on-site underwater investigators.

IBM and Avaya deliver an integrated communications infrastructure that gives Virginia Commonwealth University a foundation to build upon.

IBM and Cisco implemented a wireless warehouse infrastructure with VoIP, comprised of Cisco Call Manager, LAN/wireless equipment and Unity voice mail/unified messaging solutions.

French express shipment company, Sernam, reduces dispute-resolution costs by 20 percent and handling costs for misdirected parcels by 30 percent when it selects IBM Global Business Services to design and deploy a pilot radio frequency identification (RFID) parcel-tracking system.

Philips Semiconductors increased supply chain accuracy, reduced manual labor and simplified inventory tracking.

IBM and Cisco deliver a flexible, IP-based system unifying voice, text and video communications on a single platform, including streaming video, conference calls, faxes, e-mails, and interactive distance learning.

IBM and Cisco deliver a security-rich, unified network that has significantly enhanced communications, increased security, simplified maintenance and reduced downtime.

As part of a relocation, IBM provided IP-based fixed line phones for all staff in Switzerland along with a switchboard in Denmark to cover the Swiss office as well as existing staff in Denmark.

The country’s largest police department recognized that to more effectively solve and prevent crimes, it needed to provide information to key users—from precinct detectives to crime analysts to department leadership—more holistically.

IBM and Cisco deliver an IP-based communications solution: a single network supporting both voice and data services to help streamline telecommunications management, promote collaboration and reduce costs.

IBM and Cisco deliver wireless and broadband communications systems deployed across 35 sites, providing a flexible platform for teaching innovations and helping make teachers more responsive to students.

IBM and Cisco deliver a converged network to enable IP telephony and improve communications between the Thai facility and Toyota centers in Japan

The UK Defense Ministry saves over $30 million in its procurement process by creating a team comprised of 50% IBM consultants and 50% independent consultants and subject matter experts available on an on demand basis to provide the Ministry with recommendations on the procurement of IT applications.