Cross-industry: Literature

Customer service professionals, in the wake of changing customer demands and the digital information explosion, can leverage customer insight and digital channels to assume leadership in a new age.

Today's organizations should consider developing new sources of operational, supply chain and customer information to gain new levels of insight for meeting sustainability and corporate social responsibility objectives.

With service-oriented architecture (SOA), good things don't come to those who wait. While companies shouldn't abandon building a business case for SOA, they should, in the interest of speed, take a simpler, more intuitive approach.

Businesses should consider implementing service-oriented architecture to become increasing agile in managing supply chain issues in today's complex, global business environment.

Changing the way industries work: The impacts of service-oriented architecture

Examine the approach some industry leaders are using to make innovation a more regular occurrence.

To emerge from the economic downturn in a better position, CEOs and business leaders need to focus on value, exploit opportunities and act quickly. Learn how.

What exactly is business model innovation? A careful examination of 35 cases reveals three primary types of business model innovation and explores which generate success and which seem easier to implement.

Overcome obstacles and increase the odds of successful innovation by understanding the ABCs of collaborative innovation.

How emerging consumer preferences are met can open new avenues for consumer satisfaction, create new revenue streams, define new business models and accelerate technology deployment, lighting the way to a participatory utility network.

This paper describes how businesses are improving performance and creating value by applying eight new rules in using the emerging technologies of Web 2.0, social computing, service oriented architecture, 3D Internet and virtual worlds.

Taking into account traditional concerns about quality, service and cost, a comprehensive carbon-management strategy can build a base for sustaining growth – enabling companies to maintain competitive differentiation, strengthen their brand image and be better positioned to enter new markets.

With non-stop change as the "new normal," organizations can improve their project outcomes by better managing change in four key ways: acting on real insights, employing better skills, establishing solid methods and allocating the right investments.

Though it may sound surprising, the world of online gaming can provide business leadership insights for the 21st century.

CFOs can help enterprises seeking to place risk in context with performance - those that do so quickly and successfully should be better able to navigate today’s challenges and recover quickly from inevitable events

A new set of dynamics for the resurgent steel industry has created avenues of growth for those steelmakers that assume strong market positions– but has cast a shadow of uncertainly upon those companies either unable or unwilling to take advantage of today's opportunities.

Based on interviews with more than 1,100 CEOs, the IBM Global CEO Study depicts a clear picture of the Enterprise of the Future. CFOs and finance organziations worldwide will play a pivotal role in making these aspirations a reality.

CFOs with a vision for reshaping their companies during times of economic have an opportunity to lead a survival plan for the corporation that identifies opportunities to restructure, preserve capital and streamline operations

Questions about composition and capabilities of the workforce are never more pertinent that in times of economic distress, when decisions must be made that affect productivity, morale, retention of corporate knowledge and competitive positioning.

As the war for talent plays out on a global scale, companies are now taking a harder look at how they are hiring, connecting and developing their employees on a worldwide basis.

Read about how to better manage human capital in order to eliminate roadblocks to innovation and growth.

Technology can be used to both control and empower citizens, and governments should work toward a resolving this paradox by developing identity management solutions that provide security and engender trust, while maintaining personal privacy and civil liberty.

The IBM Institute for Business Value has followed the Global CEO Study 2006 with a detailed analysis to better understand how organizations can mobilize their most important assets – their people, customers and suppliers – to more effectively innovate in today’s business environment.

Based on interviews with more than 1,100 CEOs, the IBM Global CEO Study depicts a clear picture of the Enterprise of the Future. But to achieve these aspirations, organizations will need to address several human capital challenges.

CEOs from growth markets share their views on the future of business.

Most organizations recognize the importance of aligning talent management and organizational strategies, and many believe they are already making progress; however, execution and integration still challenge many who participated in our recent human capital management survey.

To be successful in today's changing world, Investment promotion agencies and economic development organizations should understand the impact and business response to the six megatrends that require companies to innovate and refine their fundamental business models.

The GMA 2008 Logistics Survey offers new insights, confirms long-held beliefs and presents an industry baseline to help each company and logistics operation devise its own customized plan of action to address the many challenges and opportunities applicable to supply chain management today.

Steve Rogers, Financial Management Lead at the IBM Institute for Business Value talks with Bill Fuessler, IBM Global Leader of Financial Management Consulting Services and an expert on the finance domain.

Jim O'Keeffe media relations for IBM in Ireland talks with Ronan Lyons, Managing Consultant with IBM Global Center for Economic Development.

IBM Institute for Business Value podcast on the Global Human Capital study

Betsy Schaefer, IBM Strategic Communications talks with George Pohle, Business Strategy Consulting Practice Lead and Steve Wunker Partner at Innosight about innovating on your own terms.

A new IBM Institiute for Business Value study reveals the drivers of customer advocacy and can help apparel retailers find new ways to differentiate their businesses.

These two reports examine the status of supply chain management in Mainland China.

From improving efficiency to aligning performance with strategic goals, our human capital consultants can help you shape company behaviors in ways that empoer employees to excel.

Linda Ban from the Digital Convergence Emerging Business Unit at IBM talks with Eric Lesser and Michael DiMarco, both from IBM's Institute for Business Value about lessons learned from online games.

Our 2007 Mainland China Value Chain Study indicates that Mainland Chinese companies have set strategic supply chain fulfillment objectives, but still need to turn these objectives into more concrete actions.

Our 2007 Mainland China Value Chain Study indicates that Mainland Chinese companies have set strategic supply chain fulfillment objectives, but still need to turn these objectives into more concrete actions.

IBM, Innosight and APQC has found that when it comes to innovation, copying other innovators doesn't necessarily translate to profitable results.

The IBM Global CFO Study 2008 focuses on how Finance organizations can balance competing priorities of growth, risk and performance insight, while adding significant value to the business.

This study is an introductory research of China's fast growing but less noted regions, with city-level analysis of key economics, geographic and selected industrial information.

Read about how 3PLs are adjusting to an expanded role that is growing more complex by geographical expansion and demanding customers.

Gather ideas about the business changes foreign companies may need to make in order to tap China's rapidly growing mass market.

Podcast Interview: People and Innovation: Getting Ideas on the Table

Interview with Mary Kay Vona and Eric Lesser.

CFOs seeking to lead their companies to greater competitiveness, more profitability and higher share values are enabling innovation.

Read results of the 2006 India Value Chain Study, which indicates that many Indian companies are gearing up to meet the challenges and opportunities, while others have significant room for improvement in delivering high performance with increased responsiveness.

Closing the Generation Divide: Shifting Workforce Demographics and the Learning Function

Podcast Interview: The Customer Focused Enterprise