Travel and transportation services: Literature

Building a smarter railroad will require taking bold steps, making investments and creating real transformation.

With cross-border travel and international trade continuing to increase, service-oriented architecture provides an opportunity for disparate systems to communicate with each other in realtime to enhance passenger security, reduce travel delays and facilitate customs processes.

CEOs from the travel industry share their views on the future of business.

For travel providers, market leadership will require new strategic decisions and key investments that improve both the customer experience and customer loyalty by acquiring and applying deeper customer insights.

To increase passenger satisfaction and become operationally efficient, airlines and airports need to adopt a new business model that features a flexible infrastructure and greater collaboration.

Read about how airlines and airports can prepare for the future flood of passengers and their baggage – not just to cope with the challenge, but to profit from the opportunity it brings?

Customers of logistics services are seeking greater reliability at lower total cost consistently – whether across the globe or in one sub-continent.

IBM Business Consulting Services conducted the 2004 IBM European supply chain survey with L'Usine Nouvelle magazine. This survey identifies current practices, significant trends and operational performance benchmarks in five key areas of supply chain management (SCM).

This survey identifies current practices, captures significant trends and establishes operational performance benchmarks in five key areas of supply chain management (SCM): new product development, supply chain planning, customer order management, procurement and logistics.

This paper provides IBM's perspective on challenges facing the container shipping liner industry, the key driving forces shaping the industry, IBM's views on how the industry may look in 2015, and what strategic challenges and imperatives container shipping liners will need to address.