Balancing the scales: Toward a stable and dynamic insurance future
As the financial world searches for a new order, insurance companies must find a way to balance the fundamentals that shaped the industry with the dynamics created by an empowered customer and an uncertain global environment.
Service-oriented architecture: Unlocking hidden value in insurance systems
Insurance companies are under increasing pressure to become more innovative and Service Oriented Architecture (SOA) offers a number of advantages that, when understood and exploited by both the business and IT sides of an insurer, can help address any number of business challenges
Growing trust, transparency and technology: Insurance customers’ perspectives in a global context
An update to a previous IBM Institute for Business Value study shows insurers in the Americas, like their European counterparts, suffer from a lack of consumer trust and that heightened transparency, service and flexibility will be necessary to reach the customer of the future.
Insurance 2020: Now what? Exploring initiatives for innovation
Insurers have for years mistaken optimization for innovation, but true innovation requires a willingness to try something different to address persistent operational challenges.
Trust, transparency and technology: European customers' perspectives on insurance and innovation
In six European markets, we surveyed a broad sample of insurance customers to find that three success factors that are crucial for the relationship between customer and insurance company: trust, transparency and technology.
Surviving climate change in the property & casualty industry by growing customer advocacy
In a changing insurance environment, providers must be able to identify their advocates and articulate their advocate's preferences, then use this information to help tailor their business models in ways that improve the customer experience and, in turn, can drive growth.
Looking beyond this decade, the insurance industry’s current mode of operations will likely reach a point of diminishing returns. The aggregate capabilities of existing and emergent technologies almost guarantee that the next several years will mark a fundamental change in the industry.
Podcast discusses the strategic challenges insurance companies will face in the insurance marketplace of the future and shares ideas for moving from today's realities to tomorrow’s potential.
