Sernam improves employee productivity and customer satisfaction with RFID tracking
French express shipment company, Sernam, reduces dispute-resolution costs by 20 percent and handling costs for misdirected parcels by 30 percent when it selects IBM Global Business Services to design and deploy a pilot radio frequency identification (RFID) parcel-tracking system.
Travel Planners and Quikbook check in new business with faster response times and increased security
Travel Planners and Quikbook (TP&QB) increased business flexibility and addressed security concerns by migrating to an IBM e-business Hosting Services solution and by relying on IBM Security and Privacy Services within IBM Business Consulting Services for technical and strategic support.
Establishing a consistent, global online presence for the student traveler
STA Travel needed a cost-effective way to unify the student traveler's experience of the company via its online presence. To accomplish this, the company engaged IBM Global Business Services to design and implement a new, global online strategy.
Fednav transforms tough payroll issues into smooth sailing
Despite dealing with complex labor agreements, a major North American shipping company is able to significantly improve payroll accuracy and streamline HR administration with a standardized Oracle payroll and HR solution implemented company-wide by IBM Global Business Services.
Thomas Cook captures business more effectively in the travel industry
Thomas Cook AG, a major tour and travel operator's charter carrier increases seat occupancy and profits, while meeting customer demand for greater flexibility, with the implementation of a state-of-the-art sales channel management module from IBM Global Business Services.
Transformation project provides for proactive response to business demands
Major Canadian Transport company revolutionizes its shipping and truck tracking processes when it replaces a largely manual system with an automated tracking and alert-generating system on large video display terminals, implemented by IBM Global Business Services.
