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Retail services: Case Study

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A smarter planet needs smarter food
Technology specialists from leading Nordic food supplier team with IBM to implement farm-to-retail supply chain management solution based on RFID and Electronic Product Code Information Services (EPCIS).
Updated 20 Mar 2009
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Supply chain integration & visibility case studies
Read how other companies are utilizing IBM BusinessTone.
Updated 24 Oct 2007
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Pep Boys revs up customer service with IBM and Oracle Retail solution
Pep Boys required an integrated retail environment to help the company be more responsive to customer needs. IBM and IBM Business Partner Oracle Retail created a scalable, open retail infrastructure, enhancing customer service by integrating people, processes and data.
Updated 24 Apr 2006
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s.Oliver Bernd Freier opens a new sales channel with a revamped Web site
s.Oliver Bernd Freier, a German textile retailer, maintained a competitive advantage and increased revenue when it opened a new sales channel by engaging IBM Business Consulting Services to build an online shop using IBM WebSphere and Linux software.
Updated 02 Feb 2005
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Artnature increases sales and improves customer satisfaction with unified CRM
Artnature turned to IBM Global Business Services for help in redesigning its sales process to meet its future business goals by implemented a new sales process.
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Bianco Group controls costs with ERP implementation
The Bianco Group, a growing conglomerate, controls costs and supports business growth with an Intentia manufacturing ERP implementation supported by IBM Global Business Services.
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CHANEL shows its new Web style with help from IBM
CHANEL, the international luxury goods company, remains one of the world's preeminent fashion houses today. The company, which is privately owned, strictly controls all design and manufacturing, distribution and advertising to ensure the highest level of quality.
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City Furniture harnesses technology to provide affordable interior design services
Furniture retailer, City Furniture, develops a first of its kind interior design solution in the home furnishings industry by using existing technology—kiosks, web applications and laptops—in a new way, to provide a unique service to its customers.
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Cleveland Sight Center utilizes new technology strategy to improve daily lives
A U.S.-based provider of accessibility services to individuals with visual impairments gains a better understanding of its customers' needs and the value of emerging assistive technologies when it engages IBM Global Business Services to develop a strategic accessibility technology roadmap.
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Organization gets control over supply chain inventory
Retail manufacturer
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X9 and IBM help the financial world go round
The Accredited Standards Committee X9 is a technical standards developer that brings together more than 200 members. X9 members address technical problems facing the financial services industry, finding the best solutions and codifying them as industrywide standards.
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