Government services: Case Study

Southwest One improves delivery in 11 key customer and support service areas

Los Angeles Metropolitan Transit Authority was challenged to control inventory without jeopardizing parts availability. With the help of IBM and the IBM Dynamic Inventory Optimization Solution, they are well on their way towards achieving their goals.

The City of Tilburg turned to IBM and Nortel to provide a reliable, scalable LAN to support all municipal data needs. The converged network and VoIP telephony solution is reducing maintenance costs, increasing availability of municipal workers, and laying the foundation for future IT improvements.

The Municipality of Hørsholm turned to IBM and Cisco to provide the IP telephony solution to link the municipality’s 40+ institutions in a large fibre-based telephony and data network. The solution provides tangible time and costs savings, and prepares them for the move to unified communications.

CDHB’s emergency department and IBM implemented a solution from Vocera Communications that enables hospital personnel to communicate instantly with any other staff member or to call fixed telephone extensions within the hospital.

FSU Panama City’s Underwater Crime Scene Investigation(UCSI)teamed with IBM and Cisco to build a first-of-its-kind, Web-based, WiFi-networked communication and collaboration solution, enabling observers—located anywhere with Internet access–to see and interact with on-site underwater investigators.

The European Commission improved its financial control and efficiency with a move from cash-based to accrual-based accounting, based on a SAP implementation with the help of IBM Business Consulting Services.

Explore how Defra improves staff operations

Read more about how IBM helped Ada County converge its voice, data and court systems to become more efficient and to provide better service

A government ministry in Belgium enhances employee productivity and reduces waiting periods for training courses from 15 months to just one month, when it works in conjunction with IBM Business Partner Midrange Software Partners, IBM Global Business Services and IBM Software Services.

British Columbia Transmission Corporation (BCTC), which was spun off from British Columbia Hydro, implemented its own separate Oracle systems on a very aggressive schedule in a project managed and implemented by IBM Business Consulting Services.

An employment services organization for the disabled and handicapped creates jobs for forty new clients and expands into a new market when it develops and implements a new business model and strategy with the help of IBM Global Business Services.

IBM and Cisco deliver a security-rich, unified network that has significantly enhanced communications, increased security, simplified maintenance and reduced downtime.

GILFAM engaged IBM Global Business Services On Demand Innovation Services (ODIS) to create a security-rich, online land registry system in order to become more modern and efficient, improving convenience for citizens and businesses while reducing costs.

County government information department cuts operating costs and improves communication and management control of county services with the implementation of an end-to-end integrated enterprise resource management system by IBM Global Business Services.

Association for Payment Clearing Services (APACS) in the U.K. successfully coordinates efforts with banks and the U.K. retail industry to implement a massive, three-year national credit and debit card security improvement program, thanks to the project management expertise of IBM Global Business

Hong Kong national tax department sees the potential for saving millions when IBM Global Business Services helps it develop a roadmap – using IBM's component business model (CBM) methodology – for implementing a new taxpayer portal.

A European country's Ministry of Defence completes a complex bidding process for long term military base upgrades thanks to the guidance and expertise of IBM Global Business Services.

IBM was looking for a way to create a new labor resource management system to manage employee and contractor resources in a manner akin to the ways in which a supply chain tracks and forecasts demand and inventory.

The country’s largest police department recognized that to more effectively solve and prevent crimes, it needed to provide information to key users—from precinct detectives to crime analysts to department leadership—more holistically.

Former winter Olympics host, Sapporo City, Japan, engages IBM Global Business Services to design a plan to significantly reduce its IT maintenance costs, staffing costs and paper consumption.

A large metro emergency service coordinating body implements a comprehensive mass casualty response communication system that improves EMS productivity up to 15%, an increase that, when seconds matter, will potentially save scores of lives.

An independent business development center demonstrates that a pervasive Personal Care Connect solution is capable of improving the lives of elderly citizens and saving government organizations millions through the reduction of healthcare expenses related to hypertension and fall-related injuries.

The UK Defense Ministry saves over $30 million in its procurement process by creating a team comprised of 50% IBM consultants and 50% independent consultants and subject matter experts available on an on demand basis to provide the Ministry with recommendations on the procurement of IT applications.

Police service in Australia improves officer and public safety and increases revenue by collecting outstanding fines when it implements a mobile data network (MDN) solution with the project management and integration assistance of IBM Global Business Services.