TD Waterhouse invests in improved customer service with IBM and KANA
TD Waterhouse teamed with IBM Global Business Services to develop a knowledge management strategy for its contact center using a KANA solution to integrate knowledge across the business.
BMO Financial transforms banking operations with IBM’s Component Business Modeling
Major Canadian banking institution identifies and implements opportunities for $25 Million in cost reductions within 18 months when it consolidates its multiple operations groups into a single organization with help from IBM Global Business Services using the IBM Component Business Modeling.
IBM Professional Marketplace matches consultants with clients
IBM was looking for a way to create a new labor resource management system to manage employee and contractor resources in a manner akin to the ways in which a supply chain tracks and forecasts demand and inventory.
PostFinance aligns IT to business growth strategy with enterprise Architecture study
PostFinance, a major Swiss financial services company is poised to improve its market share with a growth strategy that has significant IT implications.
Breaking new ground in an area that had remained virtually unchanged for years, Viewpointe Archive Services provides leading financial institutions with an innovative, online archiving repository for storing, accessing, retrieving and sharing check and document images.
The Accredited Standards Committee X9 is a technical standards developer that brings together more than 200 members. X9 members address technical problems facing the financial services industry, finding the best solutions and codifying them as industrywide standards.
