Banking services: Case Study

Video conferencing solution from IBM provides an innovative tool for greater customer service, lower costs, and improved communication.

Credit Union Australia turned to IBM and Cisco to provide the IP telephony solution flexible and robust enough to support future needs, integrating both voice and data into a single network. A key benefit of the CUAs' new IP telephony solution is improved customer service.

To consolidate four data centers to two, with zero interruption to system availability, Dexia Technology Services teamed with local service provider and IBM. The IBM team deployed an optical network providing high-capacity and high-availability communication capabilities between the two locations.

The IBM-Avaya solutions bring the latest in unified communications and communications-enabled business processes applications to help financial institutions achieve new levels of customer service, optimize agent productivity and streamline operations.

A large international bank reduces its information technology (IT) operating costs by thirty-five percent with the help of IBM Global Services through an IT optimization method.

See why BankBoston chose IBM to provide expert hardware and software help desk support and end-to-end maintenance services for its 475-branch network.

Bank provides customers increased services availability through increased support and minimized downtime.

Major Canadian banking institution identifies and implements opportunities for $25 Million in cost reductions within 18 months when it consolidates its multiple operations groups into a single organization with help from IBM Global Business Services using the IBM Component Business Modeling.

The Australian office of Chase Manhattan Bank, named as Australia's best foreign commercial bank by a leading publication, implements a business continuity plan that provides daily benefits as well as disaster recovery capabilities.

Foreign exchange management agency improves business efficiency and eliminates settlement risk within the foreign exchange marketplace for its customers, a growing industry concern, by partnering with IBM Global Business Services.

FIDUCIA IT AG, a large European banking IT service provider, identifies additional uncovered savings by using IBM Component Business Model methodology.

Association for Payment Clearing Services (APACS) in the U.K. successfully coordinates efforts with banks and the U.K. retail industry to implement a massive, three-year national credit and debit card security improvement program, thanks to the project management expertise of IBM Global Business

A leading bank in Germany reduces the time required to develop new integration scenarios by 35 percent and improves its time to market for new services when it engages IBM Global Business Services and IBM Business Partner Steria Mummert Consulting to implement an enterprise service bus solution.

IBM was looking for a way to create a new labor resource management system to manage employee and contractor resources in a manner akin to the ways in which a supply chain tracks and forecasts demand and inventory.

PostFinance, a major Swiss financial services company is poised to improve its market share with a growth strategy that has significant IT implications.

ABN AMRO, a major European bank, improves customer service and retention rates while reducing costs and improving efficiency through a consolidation strategy developed and implemented by IBM Global Business Services.

Breaking new ground in an area that had remained virtually unchanged for years, Viewpointe Archive Services provides leading financial institutions with an innovative, online archiving repository for storing, accessing, retrieving and sharing check and document images.

The Accredited Standards Committee X9 is a technical standards developer that brings together more than 200 members. X9 members address technical problems facing the financial services industry, finding the best solutions and codifying them as industrywide standards.