Retail services

What are customer advocates? Those who recommend you to others, prefer to buy from you over others, and stay with you. By increasing the number of customer advocates, retailers can improve the quality of their overall customer portfolio, thus optimizing key performance metrics and outperforming competitors.

IBM Retail Services offers business intelligence (BI), digital surveillance, digital merchandising, IBM Anyplace Kiosk, self-checkout, loss prevention, integrated multi-channel retailing, and a multitude of other solutions to help you gain the competitive advantage.

"To succeed in today's economy, retailers need to nurture loyal advocates and attract shifting consumers. World-class retailers are using the new economic environment as an opportunity to focus on operational improvements that will have a real impact on the end consumer." Jill Puleri Global Retail Leader