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The mobile working experience: A European perspective

A new generation of workers is emerging within European organizations. For these employees, the car, the home office, the hotel and the customer site have become the nexus of their working lives. This shift to a more distributed, flexible model of work has important implications.
IBM Institute for Business Value study
Industry: Cross-industry
Last updated: 10 May 2005
   Download complete IBM Institute for Business Value study ( 282KB )
Summary
Analysis
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Summary

A new generation of workers is emerging within European organizations. For these employees, the car, the home office, the hotel and the customer site have become the nexus of their working lives.

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Analysis

This shift to a more distributed, flexible model of work has important implications for the future of organizations. This includes the way people interact with their colleagues, how employees are managed and evaluated, and how work is coordinated and accomplished.

By focusing on the experiences and perceptions of remote workers, who both reap the personal benefits and wrestle with the challenges of working away from the office on a day-to-day basis, this study highlights the critical issues across a number of countries, industries and mobile working environments.

Further, the study provides guidance for executives as to where and how they should focus their time, attention and resources as they look to improve the productivity and work experience of mobile employees.

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About the author
iEric Lesser
Eric Lesser is an associate partner with the IBM Institute for Business Value. He is responsible for conducting research and developing thought leadership on a variety of human capital management topics. Eric is based in Cambridge, Massachusetts.
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