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Case study Company name: Servicio Extremeño de Salud (SES)
SES transforms its organization to operate more efficiently and to be more adaptive, flexible and responsive to patients' needs when it selects IBM Global Business Services to design and deploy a new, integrated infrastructure. |
Business need | Each hospital in the regional healthcare system had its own IT solutions, and only a few medical care centers received any application support. In addition, each facility had its own patient records system, and the data was not accessible regionally. SES realized that it needed to integrate both patient-related and administrative processes to serve patients better. This transformation required replacing local solutions with one integrated system, and extending access and application support, to create a more cohesive regional healthcare unit. |
Solution | SES selected IBM Global Business Services to design and deploy an SAP R/3 based integrated healthcare information management system that supports and manages all business processes at SES, including patient-related records management and administrative processes. This Linux-based solution leverages a single integrated data repository that stores medical and administrative data in a central location, making it available region-wide. |
Results As a result of the IBM solution, up-to-date patient information is available throughout the region to all hospitals, medical care centers and administrative offices, enhancing the ability of doctors, nurses and other healthcare professionals to provide the best service to their patients. Additional results include: · The new solution connects almost 13,000 professionals, with the scheduling system managing 9 million outpatient visits/year · SES sees reduced costs of paper and other media, and improvements in clinical and administrative efficiency |
Customer information | Servicio Extremeño de Salud (SES) | | Servicio Extremeño de Salud (SES) is the public healthcare service for the regional Ministry of Health (Consejería de Salud) in Spain. The Mérida-based organization delivers healthcare services to more than one million people in the Extremadura region in the western interior of Spain. Through approximately 13,000 professionals, SES plans, organizes and manages assets, such as human and financial resources. |
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