Technical support: Technical Support Guide

Before you call Numbers to call for immediate support Support available any time you need it What happens when you place a call

		Related reports & papers

		Related services & products

Before you call

Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup. For software you will need your Software Support entitlement number or Passport entitlement number.

Back to top

Numbers to call for immediate support

IBM hardware and software support: Call 1-800-IBM-SERV (426-7378)
You will speak with your IBM Remote Technical Support Representative who will help diagnose your IBM hardware or software problem, and if not resolved, create a plan to remedy.

For general information: Call 1-800-IBM-4YOU (426-4968)

Back to top

Support available any time you need it

	IBM home page
	Administrative support
	Hardware (eServer) support
	PC (Intel-based server) support
	Software support handbook
	Storage hardware and software support
	Support home
	Training

Back to top

What happens when you place a call

Multi-tiered support structure

• Remote Support Specialist responds - your quickest route to trained, knowledgeable personnel
• Over 45% of service requests repaired by Remote Support Specialist
• If locally delivered service is required, Remote Support Specialists and Systems Services Representatives work as a team
• 90% of locally delivered services include an action plan
• Benefits: shorter business interruptions and consistency in execution

Back to top

Related reports & papers

A trusted support resource can help you drive growth and innovation Creating sustainable business value with Linux and IT optimization Herbalife supplements its business control with a collaborative compliance management solution IBM Technical Support Services for IBM eServer iSeries servers IBM Technical Support Services for IBM eServer pSeries servers IBM Technical Support Services for IBM eServer xSeries servers IBM Technical Support Services for IBM eServer zSeries servers IBM Technical Support Services for IBM TotalStorage servers Optimizing Linux for performance and scalability Optimizing Linux growth - managing organic growth of Linux Get Adobe® Reader® Back to top

Related services & products

Is your machine eligible for ServicePac? Back to top