Unified Threat Management Service Levels

Feature

Standard

Select

Premium

UTM Platforms¹

^IBM
Proventia® M10/MX1004
Cisco
ASA: 5505
ISR: 8xx, 18xx, 2811
Juniper / Netscreen
HSC, 5XT, 5GT,
25, 50
SSG: 5, 20
FortiNet
FG: 50, 60, 100, 200
Checkpoint VPN-1
VPN-1, VPN-1 Edge

^IBM
Proventia M30/
MX3006
Cisco
ASA: 5510, 5520
ISR: 2851
Juniper / Netscreen
200 Series
SSG:140
FortiNet
FG: 300, 400, 500

^IBM
Proventia M50/
MX5010
Cisco
ASA: 5540
ISR: 38xx
Juniper / Netscreen
SSG: 520, 550
FortiNet
FG: 800, 1000

^{Maximum Supported Bandwidth
(firewall-only throughput)}

^{100 Mbps or less}

^{500 Mbps or less}

^{1 Gbps and up}

^{Policy/
Configuration Changes for One Package}

²

⁴

^Unlimited

^{Extra Changes with Second Package}

¹

¹

^n/a

^{Number of Policies}

¹

¹

^{1 per port pair2}

^{Log Retention}

^{1 year}

^{Up to 7 years}

^{Up to 7 years}

^{Maintenance Window for Policy Changes}

^No

^Yes

^Yes

^{Emergency Changes per Month}

^None

^None

¹

^{Site-to-Site VPN}

^{Up to 2 tunnels}

^{Up to 2 tunnels}

^Unlimited

^{Client/SSL VPN}

^{Up to 10 users}

^{Up to 10 users}

^{Up to 10 users}

^{Vulnerability Management}

^{1 IP}

^{2 IPs}

^{3 IPs}

^{Application, Content, and System Upgrades}

^Yes

^Yes

^Yes

^{Out-of-band Access}

^Optional

^Required

^Required

^{Policy Change Service Level Agreements}

^{2 hour
acknowledge
24 hour
implement}

^{2 hour acknowledge
8 hour
implement}

^{2 hour acknowledge
8 hour
implement}

^{Health and Availability Service Level Agreement}

^{Will notify within 30 minutes of outage}

^{Will notify within 15 minutes of outage}

^{Will notify within 15 minutes of outage}