 |
|
|
|
|
|
|
|
|
|
Case study Company name: eucon Information Systems
Automotive data services company expands its business with an accident claim-processing service for insurers that includes automated validation and inspection of claim data with help from IBM Global Business Services and an Input Management solution from IBM. |
Business need | Industry studies show that compensation paid for automobile accident claims is too high about 70 percent of the time. Traditionally, monitoring auto insurance claims has required manual inspection and is performed only selectively since mass claims validation has been too costly. By automating the process, eucon saw a way of expanding its validation service to a much larger number of insurance companies. |
Solution | IBM Global Business Services helped eucon design and implement a system, named "Check-it," which automates most of the digitizing of claims documents, then extracts and structures the data, analyzes the cost of items in the claim and produces an exception report highlighting cost items that seem out of line. The hardware and software infrastructure for providing the new service is provided by IBM on a variable basis, allowing eucon to price this offering to its customers using a flexible transaction-based pricing model. |
Results The key benefits are as follows: - Removal of the manual entry bottleneck allows eucon to accept new customers and return results within demanding turnaround times. The system can automatically extract 80 percent of the data from scanned input documents
- The cost to eucon of digitizing and structuring the data of an average claim, formerly about €5 each, is reduced by about 75 percent
- Errors in submitted estimates are detected due to line-item validation with existing data tables
- Several new customers have already contracted for the new service
- Flexible function allows eucon to optionally offer outsourcing/out-tasking to potentially include a complete damage claim processing service
- The estimated savings potential for reducing the cost of a claim amount is about €170 each.
|
Customer information | eucon Information Systems | | eucon supplies information services and marketing consulting for the automotive parts aftermarket in Europe. The company collects and maintains databases of comprehensive automotive parts data -- including selling prices -- of the major manufacturers, importers and independent aftermarket and wholesale suppliers. The data includes cross-reference of original manufacturer part numbers with those of aftermarket suppliers. eucon also maintains comprehensive data regarding automotive repair costs. In addition to collection, investigation, analysis and editing of automotive data, eucon focuses on the development of customized parts catalogs, competition analyses, benchmarks and the development of software systems. More than 50 industrial and commercial companies utilize eucon's solutions and services. |
|
 |
| Related reports & papers |
|
|
|
|
|
|
|
|
|
