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Case study Company name: Belgian Ministry of Finance (SPF Finances)
A government ministry in Belgium enhances employee productivity and reduces waiting periods for training courses from 15 months to just one month, when it works in conjunction with IBM Business Partner Midrange Software Partners, IBM Global Business Services and IBM Software Services. |
Business need | The Belgian Ministry of Finance had been relying on classroom-based education to train employees with some waiting lists of 15 months or more. To improve employee productivity and speed education delivery, the Belgian Ministry of Finance wanted to modernize its educational system by introducing e-learning. As the organization considered how to proceed, it was challenged by the lack of an e-learning infrastructure and a workforce that was unfamiliar with information communications technology. |
Solution | The Belgian Ministry of Finance implemented an intranet-based platform based on IBM Workplace Collaborative Learning V2.5 software to deliver and track all e-learning courses. In only two months, IBM Global Business Services was able to implement the new infrastructure, which supports 4,000 employees and accommodates approximately 900 concurrent users. To introduce the solution, the team worked to develop a communication plan and campaign to promote e-learning among employees. |
Results | Significant benefits were realized as a result of the solution implementation. For instance, the waiting period for courses in highest demand at the Belgian Ministry of Finance dropped from 15 months to just one month. Rather than taking a two-day classroom training session, employees can now complete the necessary training in the office in only 11 hours. |
Customer testimonial | “The new e-learning solution has proven efficient, reliable and popular. The offering of learning on the job is adjustable according to the level and the needs of the participants.” Brigitte Cassart, Director |
Customer information | Belgian Ministry of Finance (SPF Finances) | | The Belgian Ministry of Finance in Brussels, Belgium, is responsible for collecting taxes equal to €70 billion annually. The organization has offices in every major Belgian city and employs about half of the country's federal personnel. |
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