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Case study Company name: IBM – Professional Marketplace
IBM was looking for a way to create a new labor resource management system to manage employee and contractor resources in a manner akin to the ways in which a supply chain tracks and forecasts demand and inventory. |
Business need IBM needed to become more efficient at deploying the right expertise as quickly and efficiently as possible to meet client needs. |
Solution Working closely with human resource (HR) executives, IBM Global Business Services and the company's Integrated Supply Chain division (ISC) adapted the business model used for hardware and applied it to 68,000 professionals worldwide. |
Results Fulfillment rates have improved with engagements staffed 20% faster and better matched to exact qualifications requested by the client. In addition, there is nearly a 10% decrease in the use of subcontractors due to better utilization. Improved efficiencies have saved IBM US$500 million thus far, with expectations of far greater savings when the system is fully up and running. |
Customer testimonial “IBM can now draw on the right consultant, in the right place, at the right time, to meet the client's specific needs. This ensures the client is happy, and that consultants' time is used as effectively and efficiently as possible.” Harold Blake, Director, Workforce Management Initiative, IBM Integrated Supply Chain |
Customer information | IBM – Professional Marketplace | | A global computer products, services and solutions company based in Armonk, New York, IBM has operations in more than 150 countries, approximately 330,000 employees and thousands of business partners and computer products suppliers worldwide who enable IBM to generate nearly US$91 billion in annual revenue. |
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