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Case study Company name: Behinderten-Werk Main-Kinzig e.V. (BWMK)
Behinderten-Werk Main-Kinzig e.V. (BWMK) enlisted the help of IBM Global Business Services to support its transformation from a manufacturer to an IT service provider. |
Business need In its effort to expand the type of job opportunities it can provide for its rehab-clients, BWMK decided to expand into the IT services market, specifically, scanning and archiving data for large businesses. BWMK needed assistance in implementing an end-to-end IT infrastructure and new business processes to support its transition into IT services. |
Solution Together, IBM and BWMK evaluated and chose the right solutions, equipment and business processes for launching the new business. IBM set up the BWMK infrastructure, and then helped BWMK to pilot the first customer project, helping to fetch the paper documents from BWMK's customers, scan the documents, evaluate and adapt the data and hand the data and paper documents back to BWMK's customers. |
Results As a result of the implementation, BWMK has expanded its business model and can acquire new customers in a new market and provide more work for its rehab clients. In addition, BWMK has increased its revenue and is now able to provide new and more skilled jobs to 40 rehab-clients. |
Customer testimonial “IBM Global Business Services enabled a complete business model transformation for BWMK. We can now provide more and better jobs to our clients, and reach new customer markets.” Mr. Heinz Beyer, Koordinator Produktion |
Customer information | Behinderten-Werk Main-Kinzig e.V. (BWMK) | | Behinderten-Werk Main-Kinzig e.V. (BWMK) is a German social institution that supports people with disabilities and handicaps by providing meaningful work for them. BWMK continually looks for new opportunities to provide jobs for rehab-clients, by expanding its service and product portfolio and expanding in new markets and service areas. |
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