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Case study Company name: Sapporo City
Former Winter Olympics host, Sapporo City, Japan, engages IBM Global Business Services to design a plan to significantly reduce its IT maintenance costs, staffing costs and paper consumption. The IBM infrastructure will transform the city's paper-based operating processes and greatly improve its business efficiency, decreasing the amount of administrative work faced by its personnel. |
Business need Thirty years after being selected as the host city for the 1972 Winter Olympics, Sapporo needed to overhaul many of its public services, including its administrative processes. Sapporo City's main administrative office still relied on manual, paper-based processes to perform a great deal of its business, resulting in a hefty administrative burden for its staff. The information technology (IT) that Sapporo did have comprised numerous systems that were expensive to maintain and lacked integrative capabilities. The city sought to transform its business processes and improve its overall efficiency. |
Solution IBM Global Business Services worked with the city to learn its current processes and critical needs, and developed a detailed project plan and IT solution to address them. Using that plan, IBM Global Services-Integrated Technology Services deployed a service-oriented architecture (SOA) to help the city become more flexible and efficient. The SOA provides Sapporo with a set of discrete business processes, or components, that are easy to use, reuse and combine seamlessly across the enterprise. |
Results As a result of the IBM consulting engagement, Sapporo City expects the following benefits: · The city will realize a significant reduction of IT maintenance costs, staffing costs and paper consumption · Increased efficiency, flexibility and integrated business processes |
Customer testimonial “High-quality, value-added project delivery from the IBM teams enhanced the business process transformation and integration of our IT systems. The SOA approach means this project will deliver value for years to come.” Toshiaki Kani, IT Promotion Manager |
Customer information | Sapporo City | | Sapporo is the fifth-largest city in Japan and the capital of Hokkaido Prefecture. In 1972, the city became the first Asian host of the Winter Olympics. Sapporo is also known for its annual Sapporo Snow Festival, famed for its snow statue competition, its eponymous beer and miso-flavored ramen, and the Susukino entertainment district, one of the largest and best known in Japan. |
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