The changing face of communication: Social networking's growing influence on telecom providers
Updated 01 Jun 2009
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Rethinking retailing with SOA: New levels of flexibility, agility and cost-efficiency
Updated 30 Apr 2009
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Service-oriented architecture: Unlocking hidden value in insurance systems
Updated 30 Apr 2009
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Unlocking client advocacy in Canadian retail banking: The client focused enterprise
Updated 21 Apr 2009
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The Enterprise of the Future: IBM Global CEO Study - Telecom Industry Edition
Updated 13 Apr 2009
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Retail opportunities in a world of extremes: Understanding today’s teens and boomers
Updated 08 Apr 2009
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Beyond advertising: Choosing a strategic path to the digital consumer
Updated 24 Mar 2009
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The end of advertising as we know it
Updated 06 Mar 2009
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Why advocacy matters to apparel retailers: Customer focus requires apparel retailers to dress for success
Updated 06 Mar 2009
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Why advocacy matters to drugstores and pharmacies: Customer focus for the health and wellness of your brand
Updated 06 Mar 2009
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Why advocacy matters to grocers: Surveyed consumers give retailers food for thought
Updated 06 Mar 2009
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Shopper advocacy: Building consumer trust in the new economy
Updated 24 Feb 2009
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Lighting the way: Understanding the smart energy consumer
Updated 19 Feb 2009
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Beyond the familiar: Global integration for metals, mining and forest and paper companies
Updated 10 Feb 2009
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Why advocacy matters to online retailers: Customer focus can mean greater loyalty and financial returns are in store
Updated 10 Feb 2009
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Value 2.0: Eight new rules for creating and capturing value from innovative technologies
Updated 06 Feb 2009
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Building client advocacy: New opportunities for wealth management firms
Updated 05 Feb 2009
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Growing trust, transparency and technology: Insurance customers’ perspectives in a global context
Updated 26 Jan 2009
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A future in content(ion): Can telecom providers win a share of the digital content market?
Updated 19 Jan 2009
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The evolving role of biomarkers: Focusing on patients from research to clinical practice
Updated 19 Jan 2009
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Winning the global challenge: The Japanese electronics companies' race to innovate
Updated 19 Jan 2009
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Government 2020: An Irish perspective: Modernising the Irish public sector for the global economy
Updated 05 Dec 2008
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The telecom of the future: Insights from IBM CEO and telecom executive surveys
Updated 31 Oct 2008
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Where there's smoke - Achieving safe and reliable operations with enterprise risk management
Updated 03 Sep 2008
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Building customer advocacy: Growth opportunities for Brazilian retail banks
Updated 21 Aug 2008
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Retail CFO Study spots critical gaps: Information integration and risk management fall short
Updated 12 Jun 2008
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Healthcare in India: Caring for more than a billion
Updated 30 May 2008
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Trust, transparency and technology: European customers' perspectives on insurance and innovation
Updated 22 Jan 2008
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Healthcare 2015 and U.S. health plans: New roles, new competencies
Updated 11 Sep 2007
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Surviving climate change in the property & casualty industry by growing customer advocacy
Updated 22 Aug 2007
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Inside India: Indians view their automotive future
Updated 19 Jun 2007
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Establishing trust through traceability: Protect and empower your brand for today's "Omni Consumer"
Updated 12 Jun 2007
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Aviation 2010: Achieving efficiency and differentiation in turbulent times
Updated 31 May 2007
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Aviation 2010: Achieving efficiency and differentiation in turbulent times
Updated 31 May 2007
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Turning shoppers into advocates: The customer focused retail enterprise
Updated 02 May 2007
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Beyond the carousel: Better baggage handling through enhanced collaboration among airlines and airports
Updated 27 Mar 2007
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Navigating the Media Divide: Innovating and Enabling New Business Models
Updated 15 Feb 2007
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Not business as usual: Changing channels in consumer electronics
Updated 13 Dec 2006
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In the interest of the patient: Convergence across the pharmaceutical and healthcare industries
Updated 12 Dec 2006
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Hiding in plain sight: Service innovation, a new priority for chief executives
Updated 28 Nov 2006
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Unlocking customer advocacy in retail banking: The customer focused enterprise
Updated 26 Oct 2006
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Who's in charge here? In the world of digital convergence, it's the end user
Updated 20 Oct 2006
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Dare to be different: Why banking innovation matters now
Updated 19 Sep 2006
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Component business modeling: A new lens for examining warranty administration
Updated 06 Sep 2006
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Podcast Interview: The Customer Focused Enterprise
Updated 24 Aug 2006
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Advocacy in the customer focused enterprise: The next generation of CRM Done Right
Updated 19 Apr 2006
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Primetime for Mobile Television: Extending the entertainment concept by bringing together the best of both worlds
Updated 05 Apr 2006
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The trader is dead, long live the trader! A financial markets renaissance
Updated 04 Apr 2006
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Healthcare in China: Toward greater access, efficiency and quality
Updated 27 Mar 2006
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The end of TV as we know it: A future industry perspective
Updated 27 Mar 2006
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