Streamline business processes: Case Study

The National University of Singapore (NUS) worked with IBM Global Technology Services to streamline its IT processes and increase user satisfaction by implementing a consolidated help desk solution for its student body.

French express shipment company, Sernam, reduces dispute-resolution costs by 20 percent and handling costs for misdirected parcels by 30 percent when it selects IBM Global Business Services to design and deploy a pilot radio frequency identification (RFID) parcel-tracking system.

Uniq, a chilled convenience food distributor, improves customer service and efficiency, and lowers wastage, by implementing a new supply chain management system with the help of IBM Global Business Services.

Bharti Airtel Ltd., a leading Indian telecommunications provider, fundamentally transformed its business, optimizing IT, streamlining processes and preparing for growth, by adopting a far-reaching solution.

IBM Business Consulting Services helped Aventis Pharma, a European pharmaceutical company, increase sales, improve customer service and make its business processes more efficient by integrating its operational and analytical customer relationship management (CRM) solutions.

Audi Hungaria Motor (AHM) improved materials visibility and increased plant production efficiency by integrating and streamlining supply chain management processes with the help of expertise from IBM Business Consulting Services.

Travel Planners and Quikbook (TP&QB) increased business flexibility and addressed security concerns by migrating to an IBM e-business Hosting Services solution and by relying on IBM Security and Privacy Services within IBM Business Consulting Services for technical and strategic support.

National Grid Transco (NG Transco), a recently merged utility company, leveraged several branches of IBM Global Services to implement a single enterprisewide procurement system.

Major Canadian banking institution identifies and implements opportunities for $25 Million in cost reductions within 18 months when it consolidates its multiple operations groups into a single organization with help from IBM Global Business Services using the IBM Component Business Modeling.

Bollhoff Otalu manufactures a vast array of inventory, which makes production scheduling an extremely complicated task. The company turned to IBM Global Business Services to improve productivity by upgrading its supply chain processes, mainly in the demand, planning and just-in-time finishing areas

BP increases the strategic value of its Procurement organization when it engages in a program designed to quickly develop high-level procurement skills with a unique combination of coaching, structured group learning and e-Learning—all delivered on demand by IBM Global Business Services.

IBM Business Consulting Services helps the Canadian Pharmacists Association (CPhA) deveop e-Therapeutics—easy-to-use, integrated decision-support tools at the point of patient care.

Automotive data services company expands its business with an accident claim-processing service for insurers that includes automated validation and inspection of claim data with help from IBM Global Business Services and an Input Management solution from IBM.

European kitchen and bath fittings company reduces costs and improves customer service levels when it consolidates and outsources the management of its logistics network with the help of IBM Global Business Services.

An electronics manufacturer implements a critical Web site with a tight deadline and budget, developed and installed by IBM Global Business Services.

The country’s largest police department recognized that to more effectively solve and prevent crimes, it needed to provide information to key users—from precinct detectives to crime analysts to department leadership—more holistically.

IBM and Nortel have formed an alliance to promote collaborative innovation between the companies and to aid carriers in meeting the opportunities and challenges of next-generation services.

PostFinance, a major Swiss financial services company is poised to improve its market share with a growth strategy that has significant IT implications.

Spanish public healthcare system, Servicio Extremeño de Salud (SES) transforms its organization to operate more efficiently and responsive to patients’ needs when it selects IBM Global Business Services to design and deploy a new, integrated infrastructure.

A large metro emergency service coordinating body implements a comprehensive mass casualty response communication system that improves EMS productivity up to 15%, an increase that, when seconds matter, will potentially save scores of lives.

Major Canadian Transport company revolutionizes its shipping and truck tracking processes when it replaces a largely manual system with an automated tracking and alert-generating system on large video display terminals, implemented by IBM Global Business Services.