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Improve customer experience: Case Study

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Vereinigte Volksbank AG
Updated 26 Jun 2009
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Energie Baden-Württemberg lays the groundwork for "smarter" energy consumption and generation
Updated 04 Nov 2008
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National University of Singapore's new help desk solution leads to fewer calls, higher customer satisfaction
Updated 12 Sep 2006
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TD Waterhouse invests in improved customer service with IBM and KANA
Updated 05 May 2006
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Uniq streamlines supply chain operations with help of IBM
Updated 05 May 2006
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Bayer helps develop the cures of the future with electronic capture of clinical trial data
Updated 28 Apr 2006
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Pep Boys revs up customer service with IBM and Oracle Retail solution
Updated 24 Apr 2006
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Case study: Club Car
Updated 06 Jan 2006
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Ingersoll-Rand Club Car
Updated 06 Jan 2006
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Aventis Pharma implements integrated operational and analytical CRM to improve sales
Updated 22 Dec 2004
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Travel Planners and Quikbook check in new business with faster response times and increased security
Updated 29 Oct 2004
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Artnature increases sales and improves customer satisfaction with unified CRM
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BWMK transforms to an IT Services business model
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Canadian pediatric hospital network improves patient care with an integrated electronic health record system
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City Furniture harnesses technology to provide affordable interior design services
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Cleveland Sight Center utilizes new technology strategy to improve daily lives
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Electronic filing of land registry documents saves time and costs
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Establishing a consistent, global online presence for the student traveler
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Hong Kong provides better service with a Taxpayer Portal
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IBM and Cisco Systems: Transforming customer service [video]
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IBM Application Management Services Client Benefits and Successes
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Insurance company improves customer service, reduces costs with a new claims system
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Integrated call center management transforms customer care
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NASCO: Equipped for on demand with an enhanced data center
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Oxxio's “smart” metering improves bottom line – and customer service
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Servicio Extremeño de Salud (SES) improves patient care with an integrated healthcare information management system
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Storstrøms ErhvervsCenter uses the power of pervasive computing to prevent hypertension and falls
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Thomas Cook captures business more effectively in the travel industry
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Transforming customer service delivery satisfies key clientele for ABN AMRO
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