Custom application development and systems integration: Case Study

French express shipment company, Sernam, reduces dispute-resolution costs by 20 percent and handling costs for misdirected parcels by 30 percent when it selects IBM Global Business Services to design and deploy a pilot radio frequency identification (RFID) parcel-tracking system.

The European Commission improved its financial control and efficiency with a move from cash-based to accrual-based accounting, based on a SAP implementation with the help of IBM Business Consulting Services.

An Austrian healthcare provider saves millions of euros and removes its constraints to growth through a transparent migration from end-of-life technology, with an engagement led by IBM Global Business Services.

A major consumer packaged goods company improves the effectiveness of its trade promotions by launching a new Joint Business Planning strategy with customers and implementing CAS' CPWerx solution with help from IBM Business Consulting Services.

IBM Business Consulting Services helps the Canadian Pharmacists Association (CPhA) deveop e-Therapeutics—easy-to-use, integrated decision-support tools at the point of patient care.

Furniture retailer, City Furniture, develops a first of its kind interior design solution in the home furnishings industry by using existing technology—kiosks, web applications and laptops—in a new way, to provide a unique service to its customers.

Foreign exchange management agency improves business efficiency and eliminates settlement risk within the foreign exchange marketplace for its customers, a growing industry concern, by partnering with IBM Global Business Services.

GILFAM engaged IBM Global Business Services On Demand Innovation Services (ODIS) to create a security-rich, online land registry system in order to become more modern and efficient, improving convenience for citizens and businesses while reducing costs.

U.S.-based Pliant Corp., implements its RFID-based shrink-wrapping solution three months sooner than expected, thereby distinguishing itself among its competitors, when it engages IBM Global Business Services to implement a proof-of-concept for a supply chain management solution.

IBM Global Business Services was chosen to support Berlingske IT in its consolidation of front office applications onto SAP IS-Media in order to offer newspaper advertising rates that their competitors will have difficulty meeting.

IBM improves its Canadian Distribution Centre with a new Warehouse Management Solution that provides real-time data, easier user-friendly access to information and updated technology. The EXceed4000 V3.6 WMS application from SSA Global was integrated and installed by IBM Global Business Services.

An electronics manufacturer implements a critical Web site with a tight deadline and budget, developed and installed by IBM Global Business Services.

A European insurance company reduces costs and improves service with a new cross-divisional claims system, designed and implemented with the help of IBM Global Business Services.

Former winter Olympics host, Sapporo City, Japan, engages IBM Global Business Services to design a plan to significantly reduce its IT maintenance costs, staffing costs and paper consumption.

Spanish public healthcare system, Servicio Extremeño de Salud (SES) transforms its organization to operate more efficiently and responsive to patients’ needs when it selects IBM Global Business Services to design and deploy a new, integrated infrastructure.

A large metro emergency service coordinating body implements a comprehensive mass casualty response communication system that improves EMS productivity up to 15%, an increase that, when seconds matter, will potentially save scores of lives.

The UK Defense Ministry saves over $30 million in its procurement process by creating a team comprised of 50% IBM consultants and 50% independent consultants and subject matter experts available on an on demand basis to provide the Ministry with recommendations on the procurement of IT applications.

Police service in Australia improves officer and public safety and increases revenue by collecting outstanding fines when it implements a mobile data network (MDN) solution with the project management and integration assistance of IBM Global Business Services.