Strategy and change: Case Study

Herbalife engaged IBM to create a turnkey compliance portal whose flexibility, automation and powerful reporting capabilities provides a firm foundation for the company’s current and future business control needs.

French express shipment company, Sernam, reduces dispute-resolution costs by 20 percent and handling costs for misdirected parcels by 30 percent when it selects IBM Global Business Services to design and deploy a pilot radio frequency identification (RFID) parcel-tracking system.

TD Waterhouse teamed with IBM Global Business Services to develop a knowledge management strategy for its contact center using a KANA solution to integrate knowledge across the business.

Uniq, a chilled convenience food distributor, improves customer service and efficiency, and lowers wastage, by implementing a new supply chain management system with the help of IBM Global Business Services.

The Bianco Group, a growing conglomerate, controls costs and supports business growth with an Intentia manufacturing ERP implementation supported by IBM Global Business Services.

Major Canadian banking institution identifies and implements opportunities for $25 Million in cost reductions within 18 months when it consolidates its multiple operations groups into a single organization with help from IBM Global Business Services using the IBM Component Business Modeling.

Bollhoff Otalu manufactures a vast array of inventory, which makes production scheduling an extremely complicated task. The company turned to IBM Global Business Services to improve productivity by upgrading its supply chain processes, mainly in the demand, planning and just-in-time finishing areas

IBM Business Consulting Services helps the Canadian Pharmacists Association (CPhA) deveop e-Therapeutics—easy-to-use, integrated decision-support tools at the point of patient care.

FIDUCIA IT AG, a large European banking IT service provider, identifies additional uncovered savings by using IBM Component Business Model methodology.

Association for Payment Clearing Services (APACS) in the U.K. successfully coordinates efforts with banks and the U.K. retail industry to implement a massive, three-year national credit and debit card security improvement program, thanks to the project management expertise of IBM Global Business

A German construction company reduces IT support requirements and improves availability and platform flexibility by replacing multiple servers with a blade server complex, designed and implemented by SerCon, a subsidiary of IBM Global Business Services.

Major Computer Services Company successfully completes the divestiture of a $10 Billion Business Division to another company in less than five months, transferring more than 11,000 people and over 2,000 technology applications transparently, and without a business shutdown.

The country’s largest police department recognized that to more effectively solve and prevent crimes, it needed to provide information to key users—from precinct detectives to crime analysts to department leadership—more holistically.

PostFinance, a major Swiss financial services company is poised to improve its market share with a growth strategy that has significant IT implications.

Former winter Olympics host, Sapporo City, Japan, engages IBM Global Business Services to design a plan to significantly reduce its IT maintenance costs, staffing costs and paper consumption.

Thomas Cook AG, a major tour and travel operator's charter carrier increases seat occupancy and profits, while meeting customer demand for greater flexibility, with the implementation of a state-of-the-art sales channel management module from IBM Global Business Services.

ABN AMRO, a major European bank, improves customer service and retention rates while reducing costs and improving efficiency through a consolidation strategy developed and implemented by IBM Global Business Services.

The UK Defense Ministry saves over $30 million in its procurement process by creating a team comprised of 50% IBM consultants and 50% independent consultants and subject matter experts available on an on demand basis to provide the Ministry with recommendations on the procurement of IT applications.