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 A
Accelerated Solution Delivery Services - Agile
Increase productivity and customer satisfaction, and reduce time-to-market, defects and development costs
Accounts payable processes
Ensure integrated accounts payable process execution backed by IBM's strong consulting and implementation expertise
Acquisition and asset services
Tracking assets utilizing the right combination of tools and services.
Acquisition services
An ability to enforce compliance and consistency in your IT asset acquisition process.
Activity compliance monitoring and reporting
Monitor malicious and noncompliant activity of privileged users with a comprehensive log management and monitoring solution.
Alliance - Dassault Systemes
We help clients achieve competitive advantage from product lifecycle management.
Alliance - i2
We deliver best-in-class services with our deep business process and industry expertise.
Alliance - Oracle
Our award-winning strategic alliance with Oracle enables us to provide our clients with optimized Oracle, PeopleSoft and JD Edwards business solutions.
Alliance - SAP
IBM and SAP provide a full range of top-to-bottom, end-to-end solutions that can help you manage your extended value network. We've been working together delivering cost-effective solutions for 30 years in virtually every industry.
Alliance - Siebel Systems
Our relationship delivers comprehensive CRM solutions that improve ROI and lower total cost of ownership.
Annuity based data migration services
Implement a long-term, comprehensive data migration solution for open systems and mainframe data storage environments
Application Decomposition and Infrastructure Mapping Services
Services to help you better understand the interdependencies across applications and your various operating sytems and server, middleware and network infrastructures
Application hosting - SAP
Letting IBM manage your SAP enterprise application could save you money.
Application hosting – Lotus Notes
You have several options. Letting IBM manage your Lotus Notes® and Domino® enterprise applications could save you money.
Application hosting – Oracle
Letting IBM manage your Oracle enterprise application could save you money.
Application hosting – PeopleSoft
You have several options. Letting IBM manage your PeopleSoft enterprise application could save you money.
Application management - Lotus Notes
We offer the most integrated approach to Lotus Notes® application management services in the industry — backed by IBM's extensive global resources, technical innovation out of IBM Research, and the deep industry knowledge of IBM Business Consulting Services and a global network of partners.
Application management - Oracle
We offer the most integrated approach to Oracle application management services in the industry.
Application management - SAP
Take advantage of IBM's integrated approach for your ERP application management
Application management – PeopleSoft
We offer the most integrated approach to PeopleSoft application management services in the industry -- backed by IBM's extensive global resources, technical innovation out of IBM Research, and the deep industry knowledge of IBM Business Consulting Services and a global network of partners.
Application management advisory services
IBM Application Management Advisory Services can help you identify, assess and evaluate options for improving your application and development and maintenance processes.
Application management resource services
IBM Application Management Resource Services provide skilled supplemental staff to meet the continually shifting and expanding requirements of your business and by managing your existing subcontractors.
Application security assessment
Providing comprehensive security assessment of applications and network infrastructure
Application Services for Oracle
We can deploy Oracle application management and infrastructure support for a predictable fee.
Application Services for PeopleSoft
When you're ready to rollout PeopleSoft applications - new implementation, upgrade, test, enhance - our pay-as-you-go services provide expertise for a monthly fee.
Application Services for SAP
Our solutions encompass tools and methodologies developed specifically for deploying and supporting SAP.
Application upgrade - Oracle
It probably makes financial sense to let IBM manage your Oracle upgrade for you.
Application upgrade - PeopleSoft
It probably makes financial sense to let IBM manage your new PeopleSoft modules for you.
Application upgrade and deployment - SAP
Utilize our 24x7 SAP application expertise. Reduce the need to train your in-house resources on new software.
Applications management support
Our applications management services address the application, database and system requirements of a mission-critical software development - including support and availability monitoring.
Applications service center
The Applications Service Center provides tools as a "health check" for applications and infrastructure.
Asset inventory services
Planning and performing physical and electronic inventories of IT assets.
Asset management integration services
Capture asset data from time of requisition creation through equipment installation.
Asset recovery solutions
Making it easy to sell or recycle unwanted computers.
ATM - End-to-end ATM solutions from IBM and Wincor Nixdorf
This ATM solution can help simplify your ATM hardware, software and support services.
Automated test facility
Provides analysis, software assets, automation packages and implementation services for designing and deploying a test center resource reservation and provisioning solution that increases utilization, decreases test cycle times, eliminates manual mistakes and lowers the total cost of ownership.

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 B
Bill payment kiosks
Expedite bill payment for your customers by using IBM kiosks that process cash, checks or credit cards.
BPM Healthcheck
Assess and diagnose your current BPM strengths and shortcomings
Business continuity program assessment
Measure and learn how to improve the maturity of your business resilience program.
Business impact analysis
What would it cost your business to be shut down for 1 hour? 1 day? 1 week? Our team of consultants will help you pinpoint the critical processes and recovery time requirements needed for your business to survive a major disruption.
Business of IT dashboard
IBM IT Lifecycle Management and Governance Services – business of IT dashboard, employing IBM’s experience, preconfigured components and best-practice approach, can accelerate the design and implementation of an IT dashboard and its integration into your existing IT infrastructure.
Business of IT executive workshop
This workshop is designed to help you align your IT capabilities — processes, people and technology — with overarching business objectives, whether they’re related to revenue growth, productivity, customer satisfaction, marketplace differentiation or competitive advantage.
Business process dashboard and scorecard design and implementation
Gain insight into your business operations through role-based business dashboards and scorecards
Business process governance
Build an effective governance framework to align business processes with your strategic goals
Business process modeling and simulation
Understand the processes that influence your business performance to maximize your BPM investment
Business process optimization
Learn how to optimize your business processes and how well your BPM solution is meeting your stated performance objectives
Business Process Services for banking
Your banking organization can deliver a positive customer experience more cost-effectively with help from outsourced processes.
Business Process Services for health insurers
Outsource targeted customer-facing processes to help your health insurance organization gain a competitive advantage.
Business resilience
Help reduce risks and enhance compliance with business resilience
BusinessTone®
A managed service to integrate a global supply chain ecosystem of customer, partners, and suppliers, providing 24x7 real-time information visibility and control.

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 C
California Senate Bill No. 1386
We can help you achieve security best practices that meet the requirements of the California Senate Bill No.1386
Call center outsourcing
A call center outsourcing offering designed to improve revenue opportunities and optimize customer experience while reducing support costs and investment requirements
Centralized Backup and Restore Solution
A consistent, centralized backup process to reduce downtime and lower costs.
Command and control center solution
An innovative solution that integrates all current and future security systems into a unified view to improve incident response and reduce cost.
Complex supply chain optimization
Rapidly changing global markets of supply and demand create relationships that drive the need to optimize manufacturing and distribution of products across an ecosystem.
Composite Business Services
A collection of pre-built business applications, services, and processes that can quickly integrate your business internally, and with customers, partners, and suppliers.
Connectivity and reuse
Leverage IBM best practices and marketplace-leading technology to quickly implement a flexible runtime SOA infrastructure that can dynamically scale to meet fluctuating demands on the IT environment
Contact center optimization
Improve the efficiency and effectiveness of your contact center operations by designing and implementing innovative contact center models, and deliver a consistent, high-quality customer experience across all appropriate channels, at a reasonable cost-to-serve.
Contingency planning assessment
You face greater potential harm to your company from any single disaster. IBM can perform an independent assessment of your ability to cope with a crisis, such as a flu pandemic, to help you identify gaps and develop action plans to mitigate exposures.
Converged communications services - IP contact center
Design and deploy an IP-based contact center infrastructure to replace a legacy call center in order to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue
Converged communications services - IP telephony and managed IP telephony
Design, integrate and deploy an infrastructure that will help you reduce the costs of managing and maintaining separate voice and data networks, support today's advanced IP telephones and optimize savings through a managed delivery service.
Converged communications services - network convergence
Take advantage of expert planning, design, deployment, tuning and management services for an effective converged communications network.
Converged communications services - real-time collaboration
IBM Converged Communications Services - real-time collaboration provides design and deployment of a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.
Converged communications services - unified messaging and managed unified messaging
Boost productivity and reduce operational complexity and costs with the design, deployment and on-going management of a unified messaging solution
Converged communications services - video communications - desktop video
Enhance productivity and reduce costs with a desktop video solution
Converged communications services - video communications - telepresence and managed telepresence
Realize significant productivity gains and cost savings with a telepresence video collaboration solution from IBM
Converged communications services for Lotus Sametime Unified Telephony
Implement a streamlined solution for improved communications within your business
Crime Analytics
Increases in violent crime and murders require law enforcement agencies to tackle crime fighting with new tactics. IBM has the tools to help law enforcement agencies surface leads, enable a better deployed universe of people to do their job, and improve officer safety and reduce crime.
CRM (Customer Relationship Management) - PeopleSoft
You could save time, and probably some significant costs, by utilizing IBM's managed hosting services for your PeopleSoft environment.
CRM (Customer Relationship Management) - SAP
IBM has experts available to meet your SAP CRM requirements.
Custom application services
IBM Application Management Services for e-business and traditional applications provide offerings for the ongoing management, maintenance and support of all your custom-developed applications.

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 D
Data Center - Planning, Design, and Construction Services
This services provides skills to manage and coordinate changes to your information processing environments.
Data center energy efficiency assessment
Get a comprehensive energy analysis that prioritizes tactical plans across your data center to help improve efficiency and reduce costs
Data Center Services
Data center services allows you to redirect your focus on core business objectives.
Data center solutions
Reliable and secure data center solutions through outsourced partnerships.
Data Center Strategy
Multi-site strategy services in support of the number, location and resiliency of your data centers
Data continuity architecture design
Design a resilient architecture to mitigate and manage risks to your overall business resilience.
Data management and data warehouse
IBM Information on Demand Infrastructure Services – data management and IBM Information on Demand Infrastructure Services – data warehouse assist you in outlining your technical and business objectives to improve the utilization of new and existing data throughout your organization.
Deployment and migration services
Providing rapid, cost-effective deployment of IBM ISS solutions
Design consulting
Strategic design, product design and customer experience design. Directly connected to IBM research, we’re the place where user needs and innovation meet.
Digital Guardian software from Verdasys
Gain visibility and control of data to help protect critical information on endpoints from loss and misuse
Digital video surveillance
IBM digital video surveillance provides an integrated video surveillance and security solution that helps organizations view, monitor and digitally record activity while archiving video over an IP network, allowing digital streaming and enabling real-time access.
Disaster recoverability assessment
Is your IT infrastructure currently recoverable in hours? Minutes? Our consultants can perform an independent assessment of your current IT environment and your backup and recovery procedures to determine if you can truly meet your target data recovery time frames.

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 E
Email management express
Help protect critical email communication through advanced email management service options
Emergency Response Services
Offering a wide range of incident response, preparedness planning and data analysis services.
Employee productivity management
Rise to the next level of HR business transformation through integrated employee productivity management
End-to-End Enterprise Transformation
Accelerated change has forced governments to reconsider the way they operate. New management initiatives drive organizational transformation and demand attention in all areas of operations. Reduced revenues drive the need for improved efficiencies and better value from business operations.
End-to-end value stream for an organization’s quality initiatives
New technologies. Mission adjustments. Changes in size or budget. Each of these tactics can be a result of the large, strategic initiatives which your organization may be adopting to realize new business models and/or dramatic business improvement.
Endpoint data protection
Help protect sensitive data and enforce corporate security policies on endpoint devices using industry-leading encryption and data loss prevention software as well as rapid implementation, product support and reliable managed security services.
Enterprise content protection
Help prevent leakage of sensitive data outside the enterprise and unauthorized movement of sensitive data within the enterprise using a comprehensive approach to data loss prevention.
Enterprise single sign-on services
Automate employee login and access to business applications across network access points with an enterprise-wide single sign-on solution.
Equipment Modification (EMOD)
IBM provides equipment modifications (EMOD), upgrades, installation, and testing of your systems.
ERP (Enterprise Resource Planning) - Oracle
Maybe it's time to consider a managed ERP solution.
ERP (Enterprise Resource Planning) - SAP
Maybe it's time to consider a managed ERP solution.
Event management and monitoring
Achieving service excellence through event automation and correlation
Express Fabrication and Assembly Solution, a qualified SAP® All-in-One solution
IBM Express Fabrication and Assembly Solution, a qualified SAP® All-in-One solution provides tailored functionality from order entry, manufacturing, production, warehouse, procurement and financial management functions.
Express Life Sciences Solution, a qualified SAP® All-in-One solution
The IBM Express Life Sciences Solution is designed to be both comprehensive and cost effective.
Express managed e-mail security
IBM express managed email security helps protect mid-market businesses from viruses, spam, and other risks inherent to email communications.
Express Managed Hosting - performance services, Akamai content and application distribution
IBM and Akamai offer usage-based content and application delivery solutions designed to enable you to extend your Web site to the edge of the Internet with the Akamai platform.
Express managed multi-function security bundle
Leverage flexible, around-the-clock expertise to help you protect against Internet threats
Express managed protection services for server
Help solve your security problems with affordable, 24/7 protection for your servers
Express managed Web security
IBM express managed Web security helps protect mid-market businesses from spyware, viruses and other Web-based threats.
Express multi-function security bundle
Enable security-rich, cost-efficient protection against multiple security threats from a single device
Express PCI assessments
IBM Express PCI assessments help mid-market businesses with external network vulnerability scanning as required by the PCI data security standard.
Express penetration testing services
IBM express penetration testing services help mid-market businesses safely identify network vulnerabilities before they are exploited.
Express Remote Managed Infrastructure Services (ERMIS)
Ease your IT burden with cost-effective, flexible remote monitoring and management services
Express Services for Inventory Management
IBM Express Services for Inventory Management leverage SAP NetWeaver BI functionality, reducing your inventory asset investment and associated operating costs.
Express Spend Management Solution
IBM Express Spend Management is a comprehensive solution available out of the box that includes virtually all components required for successful spend-management implementation.
Express Supply Chain Diagnostics Solution
This solution provides an analysis of your current supply chain processes, extending from forecasting to procurement, supplier relationship management to production, maintenance to warehouse management, distribution to billing and returns.
Express Supply Chain Solution, a qualified SAP® All-in-One solution
The IBM Express Supply Chain Solution is a pre-packaged, pre-configured ERP solution for addressing SCM and advanced planning and optimization across industries.
Express Wholesale Distribution Solution for SAP
The IBM Express Wholesale Distribution Solution, a qualified mySAP™ All-in-One solution, uses industry best practices gained by working with our clients to improve service levels, enable collaboration and streamline operations.
External Network Vulnerability Scanning
PCI scans performed by IBM Internet Security Systems Qualified Security Assessors (QSAs) provide reports and findings to help you meet PCI DSS quarterly scanning requirements.

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 F
Facilities Cabling Services – fiber transport system
Help lower the operating cost of your data center, support the highest level of availability for your IT infrastructure and reduce clogs of unstructured cabling under floor tiles with IBM’s turnkey cabling service
Fastlane methodology
A proven toolkit and project methodology which helps accelerate implementation of new solutions and reliable system upgrades.
Fastprotect online
Facilitating continuous data backup and recovery with end-to-end data protection for desktops and laptops
Federal Information Security Management Act (FISMA) Compliance
Our FISMA compliance solution helps Federal agencies evaluate your security posture against published requirements and best practices.
Fidelis Security Systems appliances and support
Reduce risk efficiently by helping to prevent data loss across the network without compromising business needs
Food and Beverage Express Services, a Qualified SAP® All-in-One Solution
IBM Food and Beverage Express Services, a qualified SAP® All-in-One solution provides tailored functionality for SMB consumer packaged goods and food and beverage clients.

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 G
Global Expense Reporting Solutions
Proven global expense reporting management tools and services
Global Services Customer Solution Center Network
Customer Solution Centers can help you control costs and meet project deadlines when planning and implementing in-house, multi-site workstation rollouts and refreshes for geographically diverse locations.
Gramm-Leach-Bliley Act compliance solution
Our Gramm-Leach-Bliley Act compliance solution helps your financial institution achieve security best practices.
Grid and Grow Express Implementation
IBM can quickly build and install a grid infrastructure in your IT environment that allows you to gain immediate performance and utilization improvements while providing a foundation for future growth.

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 H
Hard drive retention option
Keep sensitive data in house, support compliance with security and privacy laws, and integrate data security compliance into system support processes
Hardware Maintenance Services – maintenance for non-IBM products – managed maintenance services for non-IBM logo Brocade products
Take advantage of a one-stop source for comprehensive support of Brocade storage products, regardless of logo, which can help you improve IT flexibility, enhance storage system availability and control hardware maintenance costs
Hardware Maintenance Services — maintenance for non-IBM products
Delivering comprehensive multivendor maintenance services
Hardware Maintenance Services for IBM self-checkout systems
Get two response levels of maintenance service for your self-checkout point-of-sale system
Hardware Maintenance Services for non-IBM Storage Products
Flexible maintenance solutions for your multivendor environment.
Hardware Maintenance Services for Retail and Point-of-Sale Products
Simplified, single-source hardware support services for your retail environment
Hardware Maintenance Services-maintenance enhancements-microcode support
Enhancing high availability through preventive maintenance across IBM platforms
Health Insurance Portability and Accountability Act (HIPAA) compliance solution
Our five-step process helps you achieve compliance by examining your complete security management lifecycle.
Healthcare and Life Sciences Grid Medical Archive Solution
Rely on IBM Healthcare and Life Sciences Grid Medical Archive Solution to enable the sharing, access and archiving of healthcare and pharmaceutical images and reference data across any application, storage tier or facility.
High Availability Services - for resilient infrastructure
Increase system reliability and availability in your business environments.
High Availability Services for AS/400
Availability of your AS/400 is a necessity. IBM Global Services can provide the software and expertise you need to keep your critical operations running continuously.
High density computing data center readiness assessment
IBM Data Center and Facilities Strategy Services – high density computing data center readiness assessment can analyze a data center facility’s capacity to support high density technology and inform a client’s next steps for ensuring adequate power supply and cooling capabilities.
Homeland Security
No one country or government can provide the answers to the issues confronting homeland security. Any potential solution must recognize that new ways to collaborate and cooperate will be required.
Human resource administration
Team with IBM for expertise to provide high-quality HR processes to help reduce costs associated with administrative tasks

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 I
IBM - Neighborhood America Public Comment Service
The IBM - Neighborhood America Public Comment Service is designed to allow government agencies to systematize management of public involvement by combining content, document, image, and communications mgmt with electronic management of public comment collected online and via traditional methods.
IBM Component Business Modeling Services (SM)
IBM Component Business Modeling Services help you gain significant new insights into the strategy, technology, operations and investment alignment of your organization.
IBM Consultants put Web 2.0 to Work for You
Web 2.0 is transforming the World Wide Web. From strategy to design and development, IBM consultants are leading companies like yours into the Web 2.0 era.
IBM Implementation Services for storage software – IBM System Storage Productivity Center (SSPC) basic integration
Facilitating a reliable, expedited implementation of IBM System Storage Productivity Center
IBM Implementation Services for System z - IT process automation
Optimize your server system investment to improve performance and reduce total cost of ownership
IBM Information Lifecycle Management Services – assessment, planning, design and implementation
IBM Information Lifecycle Management Services – assessment, planning, design and implementation helps you transition your storage infrastructure to a cost-effective, responsive, resilient and information-centric environment that supports business growth and innovation.
IBM IT Facilities Assessment, Design and Construction Services – enterprise modular data center
Design more efficient, enterprise-size data centers with a proven, reliable and adaptable methodology
IBM IT Facilities Consolidation and Relocation Services – data center consolidation and relocation
Implement cost-effective application, data, IT and infrastructure equipment migrations and avoid unplanned outages
IBM Migration Services for System i and LPAR
Migrate to logical partitioning (LPAR) on your IBM System i™ server with IBM's help in reconfiguring, adding to or upgrading your system; consolidating servers, space and applications; testing your applications; and balancing your workload across partitions
IBM Output Management Services (OMS) for On Demand Workplace
IBM Output Management Services (OMS) for On Demand Workplace provides managed services and supplies for printers, fax machines, copiers, scanners and multi-function devices.
IBM Strategy and Change Services for Cloud Adoption
Prioritize cloud opportunities based on business and IT imperatives
IBM Strategy and Change Services for Cloud Providers
Improve business performance, control costs, and foster rapid innovation
Identity assessment and strategy
Helping you to develop a comprehensive identity and access management solution
Implementation Services - enterprise integration services for Microsoft technologies
Services designed to help you integrate complex, disparate systems to create a flexible, cost-effective information flow solution for Windows platforms
Implementation Services - for IBM TotalStorage FAStT
Take advantage of this service to help ensure that your equipment and selected features will be up and running smoothly and quickly - with limited interruption to your business.
Implementation Services - for iSeries security
Helps you plan for basic security functions on iSeries servers.
Implementation Services - for LTO tape library
Provides a successful tape library implementation and assures that the LTO library works with the your back-up and recovery system utilizing Tivoli Storage Manager, Veritas Netbackup or Legato Networker.
Implementation Services - for Tivoli Storage Resource Manager
IBM Implementation Services - for Tivoli Storage Resource Manager provides assistance in planning, design and implementation of Tivoli Storage Resource Manager.
Implementation Services for disk systems – IBM System Storage DR550
Remove the challenge of implementing the IBM System Storage™ DR550 system by relying on highly skilled storage specialists who can help ensure an efficient and predictable implementation process
Implementation Services for disk systems – IBM XIV Storage System
Facilitating a smoother disk storage solution implementation to enable you to more quickly realize the benefits of your investment
Implementation Services for Exchange email archiving
Implement a cohesive Exchange email archiving and record management solution
Implementation Services for GDPS (Geographically Dispersed Parallel Sysplex)
Provide enterprise-level business system continuity for both open and System z mainframe server environments using integrated GDPS and GDOC solutions from IBM
Implementation Services for GDPS/Global Mirror
This service is designed to deliver a two-site, automated disaster recovery and backup solution at virtually any distance for z/OS and open systems environments
Implementation Services for Geographically Dispersed Open Clusters
IBM Implementation Services for Geographically Dispersed Open Clusters (GDOC) provides a fully automated disaster recovery solution for open systems, plus ongoing management and testing.
Implementation Services for IBM TotalStorage SAN Volume Controller
This service assists with project planning, configuration planning, logical configuration, skills transfer, and testing of your IBM® TotalStorage™, SAN Volume Controller.
Implementation Services for iSeries clustering and independent auxiliary storage pools
Obtain services for iSeries planning and implementation
Implementation Services for Linux
IBM can enhance your Linux implementation by helping to speed the process, minimize disruptions and downtime, reduce risk and enable faster realization of benefits.
Implementation Services for Linux – High Availability Clusters
IBM Implementation Services for Linux – high availability clusters is designed to enhance the availability of your business critical applications and services by facilitating the rapid, cost-effective implementation and configuration of Linux cluster environments.
Implementation Services for Linux – OS hardening
Harden your Linux® operating system environment to help improve resiliency against internal and external threats such as disgruntled employees, security breaches and data theft
Implementation Services for Linux Distributions
Learn how this service can help you implement Linux enterprise distributions and also provide Linux training for your staff.
Implementation Services for Linux High Performance Computing Clusters
Learn how this service can help you implement Linux High Performance Computing clusters and also provide Linux training for your staff.
Implementation Services for Linux Server Consolidation
Learn how this service can help you implement Linux enterprise distributions, plus provide in-depth planning for your Linux servers.
Implementation Services for Network Attached Storage systems - IBM System Storage N3000
Improve the speed and effectiveness of implementing IBM System Storage™ N series Network Attached Storage (NAS) models
Implementation Services for Parallel Sysplex Middleware
Providing the help you need to leverage the capabilities of your System z sysplex environment
Implementation Services for Parallel Sysplex Middleware – CICS enablement
Enabling cost-effective high availability, scalability, workload balancing and data sharing
Implementation Services for Parallel Sysplex Middleware – DB2 data sharing
Facilitate IBM DB2® data sharing in IBM System z™ Parallel Sysplex® environments with six fixed-price modules covering assessing, planning, implementation, expansion, testing, and backup and recovery
Implementation Services for Parallel Sysplex Middleware – WebSphere Application Server enablement
Offering a cost-effective solution designed for the highest levels of availability and scalability
Implementation Services for Power – PowerVM
Helping you deploy advanced server virtualization capabilities quickly and smoothly—with less risk
Implementation Services for Power Systems
Facilitating quick, effective implementation of the latest Power Systems server technology
Implementation Services for Power Systems - AIX V6.1
Reducing operating costs and complexity through effective server optimization
Implementation Services for Power Systems - BladeCenter POWER blades
Enable efficient implementation of the latest version of IBM AIX or Linux on your IBM Power Systems
Implementation Services for Power Systems – AIX Enterprise Edition
Get more value from your systems with enhanced monitoring and management capabilities
Implementation Services for Power Systems – virtual I/O server
Implement virtualization features to enhance the value of your Power Systems investment
Implementation services for SAN fabric components
This service provides installation services to help you get your SAN environment up and running quickly.
Implementation Services for ServicePac for x86 BladeCenter or System x Servers
Streamline and optimize the implementation of two of these servers, at the same time, in the same location - at reduced per-server costs
Implementation Services for Softek assets
An integrated and flexible service solution designed to facilitate an efficient and effective implementation of Softek software with minimal business disruption
Implementation Services for storage products—ServicePac offerings
Optimizing implementation by reducing risk and improving efficiency
Implementation Services for storage software – IBM FlashCopy SE
Facilitates a more predictable implementation to help avoid business disruption
Implementation Services for storage software – SAN fabric components
Minimize business disruption with rapid, effective implementation of SAN fabric components
Implementation Services for storage software – SAN Volume Controller – Global Mirror
Facilitate efficient, fast-moving backup of data storage for global locations
Implementation Services for storage software – Tivoli Storage Manager
Implement a basic IBM Tivoli® Storage Manager configuration efficiently and effectively while planning for future backup requirements
Implementation Services for storage software – Tivoli Storage Manager Extended Edition
Install a backup solution tailored to meet complex backup and recovery requirements
Implementation Services for storage software – Tivoli Storage Manager for Advanced Copy Services
Reduce the impact of backups on your business operations
Implementation Services for storage software – Tivoli Storage Manager for Databases
Enable incremental database backups by working with IBM to create an integrated, automated backup system
Implementation Services for storage software – Tivoli Storage Manager for Mail
Help protect business-critical e-mail from machine or disk failure
Implementation Services for storage software – Tivoli Storage Manager for Storage Area Networks
Keep your local area network (LAN) free for business operations by moving data to tape pools over a storage area network (SAN)
Implementation Services for System i – single sign-on
IBM Implementation Services for System i – single sign-on can enable enterprises to eliminate most sign-on prompts, helping them lighten their administrative and support burden, reduce costs, boost productivity and decrease security risks.
Implementation Services for System i and LPAR
Plan and install logical partitioning (LPAR) on your IBM System i server with IBM's help in consolidating servers, space and applications; testing your applications; and balancing your workload across partitions.
Implementation Services for System p - AIX 5L
Get help with installation of your IBM Power™ Systems and System p servers and the AIX 5L operating system.
Implementation Services for System p – Advanced POWER Virtualization
Use virtualization technology to improve system utilization, reduce costs, decrease complexity and free up resources
Implementation Services for System p – HACMP
Optimize your IBM Power™ Systems and System p availability with an effective clustering strategy.
Implementation Services for System p – hardware installation
Benefit from a quick and effective installation of IBM System p hardware
Implementation Services for System p and LPAR
Install and configure logical partitions LPARs with services for IBM Power™ Systems and System p servers.
Implementation services for system storage copy functions - global mirror
Get a clear, concise plan for implementing this remote copy solution
Implementation Services for System x - ServicePac for VMware Infrastructure proof of concept
Obtain hands-on server virtualization education in your own environment
Implementation Services for System x – ServicePac for IBM Director
Implement the IBM Director environment with help from experienced IBM professionals
Implementation Services for System x – ServicePac for VMware
Implement the Vmware environment with help from experienced IBM professionals
Implementation Services for System z – CustomPac
Simplify installation and maintenance and mitigate risk with customized services and products
Implementation Services for tape systems – tape encryption and key management
Implement IBM tape drives and libraries with integrated hardware encryption capabilities and key management system software
Implementation services for TotalStorage copy functions
This service provides a solution to the complex challenge of data recovery, data migration and data duplication.
Implementation Services for TotalStorage FAStT copy
This services assists with planning, implementing, and providing skill training on either remote volume mirroring or FlashCopy on your FAStT storage server
Implementation services for TotalStorage productivity center - standard edition
Learn how this solution can help you reduce the complexity of managing heterogeneous storage infrastructures.
Implementation Services for Virtual Tape Server advanced policy management
This service helps design and use policy management functions to improve your use of dual copy, cache management, selective peer-to-peer copy mode, or volume pooling.
Implementation Services ServicePac for pre-assembled BladeCenter and System x
Offers you access to professionals with extensive skills, experience and expertise in deploying your pre-assembled BladeCenter and System x solution.
Incident Response Services
IBM Internet Security Systems offers incident response services via our emergency response team to help clients evaluate whether a security breach affecting card holder data has occurred.
Information Lifecycle Management Services - Enterprise Archive
Deliver a comprehensive information archiving strategy aligned with your business and IT goals
Information lifecycle management solution
Are your information management environments out of control? Information lifecycle management (ILM) from IBM can help you manage different types of data in accordance with their business value to better control costs and improve efficiency.
Information Security Assessment
Assessing the state of security to create a roadmap to reduced risk
Information security framework
Build the foundation for an effective, enterprisewide security program by assessing and enhancing your security capabilities.
Infrastructure architecture and design for SOA
Learn how IBM can help you with your IT environment to support a service-oriented architecture (SOA).
Infrastructure Healthcheck services supporting SOA
Access workshops, analyses and remediation services designed to help you identify issues with IT performance, stability or service management so you can take steps to help optimize SOA performance in support of a greater ROI.
Infrastructure Optimization Services - IBM Smart Business Test Cloud
Create a cost-efficient, robust test environment with virtualized, cloud-based resources
Infrastructure Resource Management
This service helps track and manage the assets that make up your infrastructure.
Infrastructure Resource Management Services - for mobile and wireless devices
We can provide strategy, design and implementation services to help you conduct business virtually anytime, anywhere with Mobile and Wireless Services.
Infrastructure strategy and planning
Infrastructure strategy and planning from IBM can help you reevaluate and reconstruct your IT environment to better respond to rapidly changing market demands and allow for future business growth.
Infrastructure strategy and planning for SOA
Develop a clear and pragmatic strategy that prepares your IT infrastructure to support SOA effectively and that reduces the risk of error or delay during implementation.
Installation Services - for Wincor Nixdorf ATM installation
Installation Services for Wincor Nixdorf ATM installation helps save on resources and have ATMs up and running quickly.
Installation Services - helps customers install Storage Area Networks (SANs)
Efficient, customized installation of midrange server Storage Area Networks (SANs)to support business-critical data and applications.
Installation Services Enables WebSphere Payment Manager for AIX with WebSphere Commerce Suite
Providing a security-rich, scalable solution for e-commerce payment processing in an AIX environment.
Installation Services Enables WebSphere Payment Manager for Windows NT with WebSphere Commerce Suite
IBM offers installation services for WebSphere Payment Manager with WebSphere Commerce Suite in a Win NT environment.
Installation Services for Linux pSeries and xSeries clusters
Linux support to help you implement IBM's cluster management software, so you can begin to realize the price/performance advantage of clusters.
Installation Services installs 3583 Ultrium Scalable Tape Library on Host Server or Storage Area Network
Physical planning and installation assistance to help you get your 3583 Ultrium tape library up and running quickly.
Internet Scanner
Internet Scanner vulnerability assessment application helps provide the foundation for effective network security for your business.
iSeries Brand Services Center
Learn how the IBM iSeries Brand Services Center can help you.
iSRVCE
A core component of our Applications on Demand operational platform.
IT consolidation
IT consolidation is a logical first step in designing a more rational, efficient and resilient infrastructure.
IT Cost Allocation
Increase cost transparency to aid in investment and renewal decisions
IT Cost and Value
Gain the most from your IT budget and obtain a more complete view of the value provided by IT investments.
IT Facilities Assessment, Design and Construction Services – high density zone
IBM IT Facilities Assessment, Design and Construction Services – high density zone enables you to quickly deploy high density equipment in existing data centers in less time and at lower cost than traditional data center retrofits.
IT Facilities Assessment, Design and Construction Services – integrated rack solution for high density computing
Integrated rack solution for high density computing offers planning, design and building of a robust rack solution for today’s high density server environments.
IT Facilities Assessment, Design and Construction Services – portable modular data center
Delivering rapid deployment of a complete modular data center to support your unique business objectives
IT Facilities Assessment, Design and Construction Services – thermal analysis for high density computing
Thermal analysis for high density computing provides data-center analysis, design and construction consultation and services to help optimize facility heating and cooling, and server performance.
IT governance consulting
Improve IT decision making by adopting governance best practices
IT Lifecycle Management and Governance Services – service management implementation
Implement a comprehensive IT service management solution aligned with your business needs
IT Management Consulting Services – service management strategy and planning
Optimize the business value of IT services with enhanced service management capabilities
IT resources - Lotus Notes
Turnover and lack of skills can be a constant concern.
IT resources - Oracle
You could spend less time hiring and training in-house by taking advantage of our Oracle application expertise.
IT resources - PeopleSoft
Turnover and lack of skills can be a constant concern.
IT resources - SAP
You could spend less time hiring and training in-house by taking advantage of our SAP application expertise.
IT Systems Management Services for Security - integrated identity and access management
Help to integrate security policies into an on demand environment.

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Learning solutions
IBM delivers innovative learning solutions designed to accelerate your employee time to competency and speed their time to performance - focus on innovation
Logistics
With the emergence of improved visibility and fulfillment tools, logistics has emerged as a key area of many companies' supply chain operations.
Logistics business transformation outsourcing
Consider the logistics outsourcing provider business model for greater scope and deeper integration

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Managed and Monitored Firewall Service
Real-time management 24/7/365 of your firewalls, delivering customized protection.
Managed Hosting for midsize companies
Learn how our midsize company hosting solutions are flexibly designed using simplified, bundled packages with predictable pricing.
Managed identity services
Helps enable user collaboration with full lifecycle access provisioning support
Managed Intrusion Prevention and Detection Service
Comprehensive protection for your networks and servers. Help blocking unauthorized access.
Managed Maintenance Solution
A single focal point to help simplify maintenance in your multivendor environment.
Managed Maintenance Solutions (MMS) for Cisco Products
A comprehensive network support solution for Cisco products from IBM.
Managed Protection Services
Managed Protection Services for your networks, servers and desktops.
Managed Resiliency Services – continuous availability
Enhance business resiliency with continuous availability of critical applications, data and systems
Managed Resiliency Services – continuous availability – managed continuity
Maximize availability with a cost-effective, dedicated and security-rich resiliency data center
Managed Storage Services
Reduce the complexity of managing rapidly increasing storage environments and their associated costs.
Managed technical support
Rather than bearing the burden of managing multiple vendor support relationships, you can use IBM as a single point of accountability for managing the hardware and software in your heterogeneous data center with IBM Managed Support Services.
Managing for Progress
Managing for Progress & Societal Intelligence – information strategy & visualization
Marketing investment optimization
Marketing investment optimization applies data analytics to uncover opportunities to maximize the impact of marketing spend by companies in their promotional activities.
Migration Services - consolidates file/print and Web serving workloads for Linux on System z
Consolidate workloads from distributed server farms to Linux on System z
Migration Services - migrate and consolidate UNIX applications on Linux
Learn how IBM can help consolidate multiple UNIX® servers under one operating environment to decrease Total Cost of Ownership (TOC).
Migration services - server consolidation for Microsoft environments
Consolidate and streamline your Microsoft Server environment with comprehensive server and virtualization services
Migration Services for AS/400 - Data Migration
IBM helps ensure an efficient, safe and smooth application migration to your AS/400
Migration Services for AS/400 System Transition
Plan and execute a smooth transition to your new AS/400 system
Migration Services for data for open systems attached to System Storage disk systems
Enable efficient nondisruptive data migration to new technologies
Migration Services for Microsoft Exchange
Design a messaging environment that meets your growing email, calendaring and collaboration demands with a stable, reliable enterprise messaging platform delivering innovative new capabilities.
Migration Services for Microsoft Windows Server 2008
Enabling an efficient transition to an optimized server environment using IBM’s proven methodologies and experience
Migration Services for Microsoft Windows Servers
Increase the flexibility of your server infrastructure while saving time and reducing costs as you transition to the latest version of Windows Server and Active Directory
Migration Services for Power Systems
Facilitating quick, effective migration to the latest Power Systems server technology
Migration Services for Power Systems – AIX V6.1
Facilitating efficient IBM Power Systems migration to the most current AIX operating system
Migration Services for System i
Migrate or upgrade to a more efficient IBM System i™ server environment by working with technical experts who have the knowledge and experience needed to perform a smooth, rapid System i migration
Migration Services for System p and LPAR
Migrate AIX on existing LPARs on your system with services for IBM Power™ Systems and System p servers.
Migration Services for System z data
Help planning and assisting in the nondisruptive migration of data to your new or existing IBM TotalStorage disk system
Mobile Enterprise Services for the BlackBerry® Enterprise Solution
Simplify the management of your enterprise mobility solution
Mobility and wireless services - digital communities
Rely on IBM to help you deploy and manage a wireless broadband network for your community.
Mobility and wireless services - enterprise mobility
Connect people to each other and the information they need
Mobility and wireless services - enterprise mobility for healthcare providers
Improve team collaboration, responsiveness and accuracy at the point of care
Monitoring and support
IBM provides 24x7x365 monitoring and support of all critical systems through our Applications Management Center.
MSS intelligence analyst
Gain a dedicated IBM Internet Security Systems security expert for ongoing analysis and support
mySAP Business Suite Accelerator
Accelerate the implementation of Infrastructure Services for IBM Dynamic Infrastructure

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Network integration and deployment for wireless handheld solutions
IBM Network Integration and Deployment Services for wireless handheld solutions helps companies make sense of the many choices in the handheld technology market, clarify their business requirements and build the business justification for a handheld solution.
Network integration services for campus and local area networks
Comprehensive architecture, design, integration and deployment services designed to enhance the effectiveness of your campus and local area networking infrastructure.
Network integration services for data center networks - private optical networking
Protect the availability of your most critical business asset—your data
Network integration services for data center networks – consolidation and virtualization
Optimize your data center network for today’s challenges and tomorrow’s opportunities
Network integration services for data center networks – data and storage network convergence
Cut costs by reducing duplicate infrastructure
Network Integration Services for the Data Center Network
Flexible and resilient data center network infrastructure from IBM helps you respond to dynamic business demands.
Network integration services for wide area networks - application and network performance optimization
Improve the performance of your applications and networks delivered across a WAN
Networking strategy and optimization services - enterprise network and communications strategy and planning
Define communication strategies to help achieve your business objectives
Networking strategy and optimization services - network application optimization
Maximize the effectiveness of your applications
Networking strategy and optimization services - network application optimization for cloud computing
Delivering insights on infrastructure characteristics that impact application performance in a cloud computing environment
Networking strategy and optimization services - network infrastructure optimization
Improve the performance of your networking infrastructure while enhancing your ability to control costs
Networking strategy and optimization services – network infrastructure optimization for consolidation and virtualization
Optimize your network for today’s challenges and tomorrow’s opportunities
New implementation - Lotus Notes
Save capital expenditures for hardware and resources by letting IBM host and manage your new Lotus Notes® application.
New implementation - Oracle
Save capital expenditures for hardware and resources by letting IBM manage your new Oracle application.
New implementation - SAP
Save capital expenditures for hardware and resources by letting IBM manage your new ERP or CRM application.
New module deployment - Oracle
You can save money by possibly eliminating the need to invest in new hardware and skilled resources to support your Oracle module deployment.
New module deployment - PeopleSoft
You can save money by eliminating the need to invest in new hardware and skilled resources to support your PeopleSoft module deployment.
Novus Management Complexity Factor (MCF)
Assess your storage environment and create an affordable plan to optimize it
Novus Storage Enterprise Resource Planner (SERP)
Service software that brings business intelligence to your storage infrastructure, allowing you to gain insight into how you are using your storage assets

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On-site problem determination option for selected IBM storage products
Access to dedicated technicians can improve product availability and improve efficiency. Let our experts help simplify the management of on-site problem determination/problem source identification.
Onsite data protection
Get a leading, pay-as-you-use backup and recovery service that delivers simple, security-rich, cost-effective, 24x7 data protection and is hosted by IBM in disaster recovery centers worldwide.
Operational Support Services for AS/400 Alert
Receive automatic notification of critical software problems and fixes for your AS/400®.
Operational Support Services for eServer pSeries performance management
Get help managing your eServer iSeries performance and capacity
Operational Support Services for Performance Management eServer iSeries
Remote monthly or quarterly performance tracking reports for your AS/400 or eServer iSeries system.
Optimized airflow assessment for cabling
Review existing data center cabling and prioritize tactical plans across your data center to help increase system availability and reduce energy-related cooling costs through optimized airflow.
Order-to-cash process
Transform your business with a smarter order-to-cash process

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PA-DSS Assessment
IBM Internet Security Systems can help assess payment applications for compliance with the Payment Application Data Security Standard (PA-DSS).
Package application services
IBM Package Application Services provide comprehensive and cost-effective management of packaged (ISV) applications.
PCI DSS Gap Assessment
IBM Internet Security Systems’ PCI DSS Gap assessment service offers an on-site assessment to identify any gaps in compliance with respect to the PCI Data Security Standard.
PCI Remediation Assistance
IBM Internet Security Systems can help you assess compliance, create a roadmap for compliance and advise on the implementation of a remediation plan to help you meet all 12 requirements of the payment card industry (PCI) standard.
PCI-DSS Annual Assessment
The PCI-DSS annual assessment provides a comprehensive assessment, delivered by Qualified Security Assessors (QSA), to help ensure annual PCI certification and validation of compliance.
Penetration Testing
IBM Internet Security Systems can help you assess compliance and meet all 12 requirements of the payment card industry (PCI) standard.
Penetration testing services
Securing online assets and supporting regulatory compliance by exposing the vulnerabilities on the network
PGP Corporation encryption software and support
Help protect business data in transit and at rest, even beyond the enterprise network, without increasing IT complexity
Plant Location International (PLI)
A Global Location Strategies service by IBM Global Business Services
Portal infrastructure
Achieve faster implementation, reduced risk and optimized performance in implementing or upgrading to a new portal or in adopting service-oriented architecture (SOA) or Web 2.0 applications requiring a portal.
Post-warranty Maintenance Agreement / ServicePac
Keep your systems up and running 24x7 with ServicePac for post-warranty maintenance agreement.
Privacy strategy and implementation
While conducting business with customers, suppliers and other entities, you may be having an impact on their privacy by the way that you handle personal information as part of your business transaction process.
Privacy workshop
Your customers are seeking assurances about how your organization handles the personal information they provide to you. Do your business and IT processes support the requirements of the European Union Privacy Directive or other applicable privacy regulations and industry standards?
Procurement
Procurement focuses on those business pressures that are driving companies to improve the effectiveness of their procurement operations to achieve better advantaged pricing, greater efficiency, tighter control of spend and improved service levels.
Procurement services
Drive greater savings to the bottom line through IBM Procurement Services
Product lifecycle management (PLM)
Enable effective collaboration for faster time to market with more innovative and competitive products for revenue growth, cost reduction and asset utilization
Protection Express
A comprehensive business recovery solution for selected current model System i systems. Available in the US only.
Proventia Desktop Endpoint Security
Helping to secure your desktops with multilayered protection
Proventia Endpoint Secure Control
Providing consolidated, real-time visibility and control over endpoint security, endpoint data security, endpoint systems maintenance, and endpoint security configuration management and compliance
Proventia Network Enterprise Scanner
Protecting network vulnerabilities and corporate data with preemptive risk identification
Proventia Network IPS for Crossbeam
Preemptive protection from the IBM Proventia Network Intrusion Prevention System (IPS) teams up with Crossbeam's Next Generation Security Platform.
Proventia Network IPS GX3002
With 10 Mbps of throughput, IBM Proventia Network Intrusion Prevention System (IPS) GX3002 delivers comprehensive security, performance and reliability.
Proventia Network IPS GX4002
Offering 200 Mbps of throughput, IBM Proventia Network Intrusion Prevention System (IPS) GX4002 can deliver comprehensive security for two segments of your network.
Proventia Network IPS GX4004
The IBM Proventia Network Intrusion Prevention System (IPS) GX4004 protects two segments with 200 Mbps of throughput.
Proventia Network IPS GX5008
IBM Proventia Network Intrusion Prevention System (IPS) GX5008 can deliver inspected throughput of 400 Mbps and four protected network segments of your network.
Proventia Network IPS GX5108
Offering 1.2 Gbps of throughput, the IBM Proventia Network Intrusion Prevention System (IPS) GX5108 helps block external threats before they affect your business.
Proventia Network IPS GX5208
The IBM Proventia Network Intrusion Prevention System (IPS) GX5208 inspects 2 Gbps of throughput across four protected segments.
Proventia Network IPS GX6116
IBM Proventia Network IPS GX6116 delivers throughput of 15 Gbps and inspected throughput of 6 Gbps.
Proventia Network Mail Security System
Proventia Network Mail Security System provides preemptive protection and spam control for your messaging infrastructure.
Proventia Network Multi-Function Security (MFS)
Simplify your defense against Internet-based threats to your network with unified threat management (UTM) from IBM.
Proventia Network Security Controller
The Proventia Network Security Controller extends the Proventia Network Intrusion Prevention System (IPS)’ industry-leading preemptive protection to 10 Gbps networks.
Proventia server protection
Defend your data with broader, deeper server protection
Proventia Virtualized Network Security Platform
IBM Proventia Virtualized Network Security Platform is a virtual security appliance designed to protect physical and virtual network segments.
Proventia Web Application Security
Enhance your IT security investment with robust Web application protection from IBM Internet Security Systems.
Proventia Web Filter
Powerful and accurate, IBM Proventia Web Filter helps improve productivity and enforce Internet usage policies.

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Record-to-report processes
Capture, validate and correct general ledger information using our proven record-to-report processes
Recovery Express
Providing targeted, cost-effective data center recovery services for small and midsize businesses
Recovery options for multivendor technology
Your environment is complex and multivendor. How would you recover it? How long would it take? We offer comprehensive, flexible information technology recovery programs tailored to your multivendor IT environment, scope of business and availability requirements.
Recovery plan development
If disaster strikes, can you quickly and cost-effectively bring your IT systems back on line? We can design the best way to cost effectively protect your IT infrastructure.
Recovery process and procedures design
Do your business operations hinge on the availability of one person's IT skills? Our experts can outline step by step procedures and assign ownership to accomplish successful exercising and recovery.
Recovery strategy definition
Does your recovery strategy take into account your entire IT infrastructure or just your hardware platforms? Our consultants can guide you in transforming your business protection requirements into a recovery strategy that matches the short- and long-term goals of your business.
Reduce costs - Lotus Notes
IBM can host and manage your Lotus Notes® and Domino® enterprise applications for probably less money than you think.
Reduce costs - Oracle
IBM can host and manage your Oracle enterprise application for probably less money than you think.
Reduce costs - PeopleSoft
IBM can host and manage your PeopleSoft enterprise application for probably less money than you think.
Reduce costs - SAP
Our solutions encompass tools and methodologies developed specifically for deploying and supporting SAP.
Remote data protection
Take advantage of a highly reliable, distributed data protection strategy that helps ensure business continuity and effective disaster recovery on a pay-as-you-use cost structure.
Remote data protection express
IBM remote data protection express offers mid-market businesses a managed service that helps to automatically back up and protect business critical data.
Remote Managed Infrastructure Services
Supporting efficient, cost-effective server management through a scalable delivery model
Resilience plans and procedures development
Develop a well-designed and comprehensive resilience plan with step-by-step guidelines to monitor, react, and if necessary, recover your business operations.
Resilience plans and procedures validation
Performing exercises is critical to the successful demonstration and validation of the readiness of your business resilience plans. Obtain assistance in validating your resilience plans.
Resilient business and infrastructure assessment
Resilient Business and Infrastructure Assessment helps you evaluate the ability of your infrastructure to provide a data and application environment that consists of systematic methods, processes and technologies.
Resilient Business and Infrastructure Solutions
Increase the resiliency and agility and your business and IT infrastructure.
Resilient program management
We can help you design, implement and manage a comprehensive, adaptable, and measurable resilience program to facilitate your achieving your business objectives.
Risk and vulnerability assessment
What risks pose the gravest threat to your business? IBM's risk and vulnerability assessment can recommend cost-effective safeguards to mitigate and prevent risks.
Risk management optimization
Leverage our extensive experience in fraud and abuse management, identity fraud, customs risk management and tax audit and compliance.

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Sarbanes-Oxley Accelerator
IBM's Sarbanes-Oxley Accelerator provides process and control documentation to speed and reduce the cost of compliance initiatives.
Sarbanes-Oxley Act compliance services
We can help you achieve security best practices that meet the requirements of the Sarbanes-Oxley Act
Sarbanes-Oxley solutions
The Sarbanes-Oxley Act is forcing organizations to rethink basic business procedures that they take for granted. But for some companies, Sarbanes-Oxley is about more than just compliance. They're asking, "How do we comply and improve our business capabilities at the same time?"
SCADA Security Solutions
Secure your SCADA networks and process management systems with help from IBM Internet Security Systems (ISS).
Scalable modular data center
A quick-to-deploy, cost-effective, energy efficient data center solution for high density computing environments
Secure Support via USA Citizens option for selected IBM Software Support Services
Provides high quality support from IBM experts who are USA citizens delivered in a manner that aligns with the clients' data privacy policies
Security Event & Log Management Service
Archive, analyze, correlate and trend security and network events.
Security for Applications on Demand
Preventive security strategies and capabilities.
Security health check
Assess your security controls to help enhance the effectiveness of your security plan
Security policy definition
Although information assets are specific to your business functions and business strategies, they may be contained within broad categories such as contractual and legislative compliance, those needing virus prevention, those critical to business recovery following security compromises, etc.
Security process assessment
Do you have confidence that your security processes are as efficient and effective as you would like? Are the right IT security processes in place to protect the information that is critical to the your business?
Security process development
Security policies and standards require clear, concise, well-defined security processes to make them effective.
Security risk assessment
Help identify and mitigate security risks with a comprehensive assessment of your information assets
Security standards definition
The successful implementation of a security program relies on several factors.
Security workshop
Build a plan to help evolve your IT security into an effective, efficient and integrated organization
Self enablement portal
Providing multichannel end user support to help enhance satisfaction and productivity
Server checkup for OS performance and OS maintenance analysis
Supplement staff resources and get more from your server environment with a better understanding of server and operating system maintenance and performance requirements
Server Optimization and Integration Services - Healthcheck services for System z
Evaluate your total System z environment to enable optimal performance
Server Optimization and Integration Services - IBM Implementation Services for Parallel Sysplex
IBM implementation Services for Parallel Sysplex can help you implement/optimize a Parallel Sysplex environment to turn your expanding infrastructure into an effective, resilient foundation that can adapt to new technologies and support opportunities for growth.
Server Optimization and Integration Services - server consolidation
Server consolidation services from IBM help organizations assess, design, deploy, migrate and manage an IT infrastructure that requires fewer servers—helping to reduce hardware, software, maintenance, administration and energy costs.
Server Optimization and Integration Services - server technology assessment for System p Healthcheck
IBM Server Optimization and Integration Services - server technology assessment for System p Healthcheck is designed to help you proactively detect configuration abnormalities that may be keeping your IBM System p server environment from performing optimally.
Server Optimization and Integration Services - VMware server virtualization
Take a structured approach toward realizing the benefits of x86 server virtualization, such as greater capacity for innovation; reduced costs; increased flexibility; and enhanced system availability, resiliency and performance
Server Optimization and Integration Services – Microsoft Server Virtualization
Enabling an efficient transition to a virtualized server environment
Server Optimization and Integration Services – server consolidation efficiency study
Justify a server consolidation project and take a first step toward building a simplified and optimized server infrastructure environment - potentially at a fraction of the cost and effort it would typically take
Server Product Services for Linux - IBM Implementation Services for open source
Realize the benefits of your new open source software more quickly
Service management design
Design a reliable and efficient IT service management framework aligned with your business objectives.
ServicePac for Remote Technical Support Services
This service provides you with unlimited hardware and software phone support for your System x servers, BladeCenter servers, and storage devices.
ServicePac for Warranty and Maintenance Options
Keep your systems up and running 24x7 with ServicePac for warranty maintenance options.
ServicePac server and storage implementation services from IBM
Get fixed-price, fixed-scope services
ServicePacs for Printers - InfoPrint Solutions Company
Keep your printers up and running 24x7 with ServicePac for warranty maintenance options.
Site Enablement Services for Internet Data Centers
IBM Site Enablement Services offers specific services to help you plan, design and construct security-rich, highly available Internet Data Centers (IDCs).
Site Planning Services
This service provides physical solutions for a better systems environment.
Site security assessment
For maximum protection, your information security controls rely on physical security controls that may or may not be within your organization's management control.
SiteProtector Reporting Module
SiteProtector Reporting Module offers graphical management reporting capabilities, empowering IT administrators to credibly convey security status and demonstrate return on investment.
SiteProtector SecurityFusion Module
The SiteProtector SecurityFusion Module immediately estimates the network security impact of attacks, automatically alerts users to attacks that are successful, and de-emphasizes attacks that failed.
SiteProtector Third Party Module
The SiteProtector Third Party Module (2003) makes network security management more efficient, requiring fewer resources to detect, prevent and respond to threats.
Smart Business Desktop Cloud
IBM Smart Business Desktop Cloud, part of IBM end user services, helps you provide anytime, anywhere access to applications, information and resources.
Smart Business End User Support – service desk ticketing
Achieve higher service desk incident and problem resolution at lower cost
Smart Business Storage Cloud
Helps reduce costs and improve performance with a scalable storage-virtualization solution
Smart surveillance solution
The IBM Smart Surveillance Solution is designed to help you integrate data from a variety of monitoring devices and apply advanced analytics to improve security, reduce security overhead, and increase organizational flexibility and business intelligence.
SOA application and services healthcheck
Conduct a thorough assessment of your SOA applications.
SOA business architecture and component business modeling
Assess the alignment of your existing technologies to key business processes.
SOA business process management review
Learn how your business processes match up against key industry players and leading practices.
SOA governance
Create a principle-based governance model to support your SOA.
SOA governance lifecycle management
Ensure that the SOA governance standards you have implemented are optimally managed throughout the governance lifecycle
SOA maturity assessment
Gain on objective perspective of your SOA efforts and how you rank along our Service Integration Maturity Model.
SOA model, assemble and deploy
Use our three-stage approach to develop a governance model, build a solution architecture, and deploy a SOA solution
SOA solution implementation planning
Develop a plan to transform your business processes to a SOA.
SOA solution management
Ensure that your SOA solution continues to support your business strategy by monitoring its ongoing performance
SOA technical review
Gain insights into your current technology performance and how well it supports your SOA requirements.
SOA vision and roadmap
Maximize your technology return on investment as you transition to a SOA operating model.
Softek asset based services – data migration with EAV enablement
A flexible data migration solution that helps you quickly and efficiently migrate data to large-capacity, high-performing volumes in mainframe environments with minimal business interruption
Softek Data Mobility Console for z/OS
Simplify and automate migration management functions with a powerful solution designed to support day-to-day IBM z/OS® mobility activities in complex mainframe environments
Softek data replication software
Softek data replication software allows you to replicate data at the volume level over any distance for disaster recovery or network outages and consolidated backups, without downtime.
Softek TDMF UNIX
Migrate data quickly - locally - without disrupting application availability in IBM AIX, Sun Solaris and HP-UX environments
Softek TDMF UNIX (IP)
Migrate data quickly - locally or over distance - while supporting continuous application availability on IBM AIX, HP-UX, Sun Solaris and Red Hat Enterprise Linux operating systems
Softek TDMF Windows (IP)
Migrate data quickly - locally and globally - while supporting continous application and data availability
Softek TDMF z/OS
Migrate data without disruption - locally or over distance - enabling continuous application availability in multi-vendor environments
Softek zDMF
Migrate datasets immediately without disrupting applications in the z/OS mainframe environment
Software Services - for CustomPac for z/OS
CustomPac® is a suite of services is designed to help you install, migrate and maintain your z/OS® system.
Software Services for Virtual Tape Server peer-to-peer planning and implementation
Provides pre-implementation planning assistance, verification of the hardware and software requirement levels, implementation of the Peer-to-Peer function on the virtual tape subsystems and operational training.
Software Support Services - provides DB2 infrastructure and application enablement
IT services specialists can help you deploy robust database and data management technologies. From planning and design to installation and migration, we offer comprehensive services that help you improve the performance of your database environment.
Software Support Services - software maintenance for AIX operating systems
Maintain your AIX operating system through updates and 24/7 support
Software Support Services - SoftwareXcel basic edition for zSeries
Provides real-time, on-line technical support for the IBM System z servers
Software Support Services – account advocate
A premium remote support service, features a single source technical support interface for remote support for System i, System p, System x, non-IBM Intel servers and IBM storage devices.
Software Support Services – Alert for System p
IBM® System p Alert Services provides your business with automatic notification of critical software problems and fixes for your System p servers.
Software Support Services – Alert for zSeries
IBM® eServer zSeries® Alert Services provides your business with automatic notification of critical software problems and fixes for your System z servers.
Software Support Services – base software support for Support Line
Single-source phone or electronic support for your software operational questions, configuration problems or code defects on Windows or Linux.
Software Support Services – custom technical support
Get the customized, personalized support you need to help cost-effectively manage your growing and increasingly complex IT infrastructure for peak performance—plus an assigned technical solutions manager who can provide proactive advice to help prevent performance problems
Software Support Services – Enhanced Technical Support
Technical support services help you take an integrated, proactive approach to improving system availability and controlling costs
Software Support Services – for Wincor Nixdorf ATM cash services manager
Simplify ATM replenishment and deposit pickup
Software Support Services – Resolve for zSeries
Help to quickly identify and solve known problems that may occur with IBM's System z® system.
Software Support Services – software maintenance for iSeries
This service provides a one-year minimum contract for System i™ software maintenace support.
Software Support Services – SoftwareXcel enterprise edition for zSeries
Provides real-time, on-line technical support for the IBM System z servers.
Software Support Services for 3494 Automated Tape Library and Virtual Tape Server
Improve tape storage and management
Software Support Services for AS/400 legacy software
This service provides remote telephone assistance to support your processor environment.
Software Support Services on-site technical assistant
IBM offers outsourced technical support to help you manage your IT environment.
Solution Support Services for Evolution Robotics Retail LaneHawk
Get direct access to trained, centralized IBM software and hardware experts through a single point of contact for your LaneHawk retail loss-prevention solution
Solution Support Services for integrated support
Gain a single point of entry for integrated technical support designed to speed problem identification and resolution and improve the flexibility, efficiency and cost-effectiveness of your integrated IT infrastructure
Solution Support Services for Virtual Client Solution – System x
Manage multivendor hardware and software smoothly and efficiently with single-point accountability and 24x7 technical assistance that can help reduce downtime, lower costs and free up IT staff
Staff augmentation services
Providing cost-effective security optimization by supporting critical security management tasks
Storage Optimization and Integration Services - Network attached storage
Quickly build high-speed, very scalable, clustered network attached storage (NAS) systems providing access to and management of data.
Storage optimization and integration services - storage consolidation
Achieve improved utilization of storage and sharing of data across servers and clients while helping to lower the risks
Storage optimization and integration services - storage virtualization
Leverage the technical expertise and experience of IBM to design and build an integrated, virtualized storage solution that can help increase storage utilization rates, simplify storage management and support changing workload conditions with greater flexibility
Storage Optimization and Integration Services – IBM Novus Enterprise Standardization Program
Ease management of diverse storage technologies across your enterprise
Storage Optimization and Integration Services – storage architecture planning and design
Develop a storage architecture design that leverages the benefits of storage consolidation, virtualization and service management
Strategic cost management
Improve your cost structure by utlizing IBM's pay-as-you-go Applications on Demand.
Supply chain enterprise applications
Our solutions help existing ERP clients who are expanding their existing ERP solution and new clients about to integrate an ERP across their supply chain.
Supply chain operations
We provide results-oriented solutions focusing on customer service, product quality, cycle time, asset utilization, operational flexibility, and financial performance improvements.
Supply chain planning
This service area facilitates effective supply chain planning and operational management which are both key to improving a company’s overall performance, such as reducing inventory costs, optimizing resources and customer service levels, and ultimately, profit margins.
Supply chain strategy
Supply chain strategy focuses on identifying and quantifying supply chain improvements and assisting clients in transforming their operations, from suppliers to the ultimate customer, to enable real strategic change and competitive advantage.
Support Line for System x startup support ServicePac
Remote, telephone-based basic installation and configuration support for the x3950 server and network operating system
SurfAid Analytics
IBM SurfAid Analytics offers Web Analytics and Website Analysis to help organizations improve their site effectiveness
Systems Management Services - for infrastructure availability
Services to help your business better manage the influx of pervasive and wireless devices.
Systems services
End-to-end services to activate, build, manage and maintain your key systems.

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Talent management
Cultivate a highly qualified, loyal workforce within your organization and provide insights to drive company performance
Technology Assessment and Consulting Services for eServer iSeries performance evaluation
Evaluate and monitor your IT system performance
Technology Assessment and Consulting Services for eServer iSeries security evaluation
The security evaluation helps you to monitor and identify security threats to support your business needs.
Telecom expense management services - consulting
Identify and enable cost savings opportunities for your telecommunications environment
Telecom expense management services for fixed communications
Control your telecommunications costs with proactive management of your fixed voice, data, video and networking equipment spending
Telecom expense management services for mobile communications
Control your mobile telecommunications costs with improved visibility and proactive management
Testing center of excellence
Apply best practices in testing to increase your project success
Total authentication solution
Enhance identity assurance across multiple access scenarios cost-effectively
Total continuity program management
Do you have the skills and resources available to successfully execute an ever-changing continuity program? We can provide integrated business continuity solutions that allow you to focus on your core business.
TotalStorage Digital Media - Digital Media Storage Services
Improve your production times and streamline processes with IBM's digital media storage services.
TotalStore solution
Give consumers compelling reasons to shop at your store through solutions that combine the strengths of Retail Information Framework, IBM global services and our ecosystem of partner capabilities.

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 U
Unified Threat Management (UTM) Service
The IBM Unified Threat Management (UTM) Service—part of the IBM Managed Security Services umbrella—provides a comprehensive security solution designed to work ahead of the threat.
Usability assessment of a user-interface design
Usability Assessment of a web design is a heuristic evaluation of a user interface design of a particular web site. A heuristic evaluation involves a human-interface specialist applying a list of best practice usability heuristics to evalutae the usability of a web site.
Usability consulting
User Centered Design offers a structured way to explore your requirements and audience needs, and to tailor a solution that will meet or exceed those needs. IBM has experts that can assist you in all aspects of the UCD lifecycle process from early concept definition through final testing.
User provisioning services
Create, secure and manage the lifecycle of your user accounts with a comprehensive user provisioning solution.
User-interface design
IBM provides user interface design professionals that analyze and design user interfaces including the areas information design, interaction design and visual design for websites. IBM professionals deploy a detailed methodology that includes all aspects of the lifecycle of user interface design.

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 V
Virtual Hosting - Virtual server services for xSeries, pSeries and iSeries systems
IBM virtual server technology enables you to reduce the number of servers you need and consolidate capacity. By replacing or complementing your physical servers with virtual ones, you can satisfy peak scalability requirements without a costly, oversized infrastructure.
Virtual Security Operations Center (SOC)
Monitor the security of your systems 24/7/365.
Voice of the customer analytics (VOCA)
An advanced analytics solution bridging the structured-unstructured gap across the enterprise
Vulnerability Management Service
Automate the vulnerability management lifecycle while delivering visibility into each area of potential risk.

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 W
Warranty Services and Maintenance Options
Single-source hardware support for your multivendor environment
Web access management services
Manage and validate user access to devices, applications and systems with a centralized, coordinated and automated access control program.
Web application server
Build a more responsive, flexible organization with IBM WebSphere® Application Server technology using skilled architects and certified professionals from IBM who can assess, plan, install, upgrade or migrate your Web application infrastructure.
Web infrastructure optimization and virtualization
Rely on IBM to help optimize your Web application server environment and improve performance, reliability and quality of service.
Workforce analytics
Gain integrated visibility into your HR data to help you base business decisions on the most accurate and up-to-date information

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 X
X-Force Threat Analysis Service
A security intelligence service that delivers customized information about a wide array of threats that could affect your network security.

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