Make sense of your complex workplace.
Manage the new environment
Mobility. Cloud. Virtualization. They enable your workforce to meet business demands anytime, anywhere. But proliferating devices, platforms and applications can also make your IT infrastructure unwieldy, and end-user support a lot more complicated. Just keeping up with the latest technologies can challenge limited resources - and your patience.
IBM helps you make sense of it all, leveraging sophisticated analytics for better decision-making up front and intelligent support for your workforce once the transformation is underway. With IBM Research-developed algorithms, industry-leading service management tools and a comprehensive portfolio of end-user support, service desk, mobility and desktop virtualization services, we can help drive workforce productivity improvements across your enterprise.
Explore the possibilities
Create a virtual workplace
Move your traditional desktops to the cloud and virtualized environments. IBM's assessment and migration services create a dashboard to help you accurately quantify and predict user workload, power consumption, application performance and security concerns so you can migrate in weeks, not months.
The IBM assessment helps establish a roadmap to help you achieve up to 40 percent of total end-user support cost savings (deskside support, security, power and more) with virtual desktops hosted in the data center and accessed anywhere. Typical payback is between 8 and 18 months, but varies by workload and client.
Solve incidents and problems proactively
Improve response time to users for first-call resolution by up to 40%. Our analytics automatically identify problem groups using free-form text searches, uncover root causes in seconds instead of minutes, and prioritize fixes faster.
Based on IBM's mature analytics toolkit, we:
Analyze and automate for cost take-out
Hands-on, labor-intensive work is expensive. The IBM "Right-to-Left" strategy offers an analytical approach to cost take-out, efficiency and workforce productivity. Moving support to more self-enablement, remote resolution and automation helps reduce costs and speed problem-solving.
Analytics-based IT services webcast
A different paradigm: Improving IT with analytics-based services webcase with the NFL and IDC.
Taking end user services to the next level
Simplify end user
Do you have the right user support solution?
Services can save you money
The new workplace: are you ready?