Energizing warranty management
Our recent survey of electronics warranty executives revealed that only one-third of warranty costs are spent on direct repair or defective goods replacement. While warranty management has always been a critical competency for electronics companies, it’s also a measure of quality and brand integrity. This report explores how the evolution of analytics to cognitive computing, coupled with a rise of Internet of Things (IoT) technologies and platforms, can provide new and innovative ways for organizations to evaluate and improve warranty operations.
About the authors
Global Electronics Leader, IBM Institute for Business Value
IBM Benchmarking Program Consultant, IBM Institute for Business Value
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