Discount discontents: How loyalty programs can deepen engagement, improve profits and drive brand allegiance
Updated 20 Oct 2015
To gain true customer loyalty, travel loyalty programs must reward travelers for profitable decisions, incentivize interactions between travelers and brands, and experiment with personalization opportunities..
The millennial monsoon: Improving returns from a young generation of travelers
Updated 20 Nov 2014
To win over the millennial generation, providers must understand, attract and cater to select sub-segments with differentiated products and services.
Shifting Transport Paradigms - 3D printing, transportation, logistics, warehousing, scenario envision, automation
Updated 06 Oct 2014
How transportation providers can capitalize on rapidly emerging 3D printing technology.
The digital reinvention of travel - Following travelers into a radically different tomorrow
Updated 07 Jul 2014
To compete in an everyone-to-everyone economy, travel executives must think disruptively, welcome external influences and make targeted digital investments
New routes to profitability: Reinventing the airline business model with creative leadership, focused experimentation and industry innovation
Updated 19 Nov 2012
Airline business models, platform-based business model, asset-light, regional carriers, low-cost carriers, full-service carriers, defensive business model, innovative business model, disruptive business model, Consolidation, cost of capital
Travel 2020: The distribution dilemma
Updated 18 Oct 2011
New technologies and business models offer the potential for online differentiation and the provision of value-added services and features for which travelers will pay a premium.
Hotel 2020: The personalization paradox: Driving intimacy, consistency and efficiency for profitable growth
Updated 01 Jun 2011
In an age of increasing competition, hotels need to focus of personalization and standardization of services to meet the growing expectations of technology enabled consumers.
Airlines 2020: Subsitution and commoditization
Updated 21 Dec 2010
As airlines continue to deal with the challenges that have confronted them over the past decade, they must also now turn their attention to the dual threats of substitution and commoditization.
The Smarter Railroad: An opportunity for the railroad industry
Updated 11 Feb 2009
Building a smarter railroad will require taking bold steps, making investments and creating real transformation.
Making connections: Using SOA to enable collaboration in travel and transportation
Updated 23 Jan 2009
With cross-border travel and international trade continuing to increase, service-oriented architecture provides an opportunity for disparate systems to communicate with each other in realtime to enhance passenger security, reduce travel delays and facilitate customs processes.
The Enterprise of the Future... in the travel industry
Updated 31 Oct 2008
CEOs from the travel industry share their views on the future of business.
Committed customers or captives? Making travel loyalty programs more valuable, relevant and differentiating
Updated 22 Aug 2008
For travel providers, market leadership will require new strategic decisions and key investments that improve both the customer experience and customer loyalty by acquiring and applying deeper customer insights.
Beyond the carousel: Better baggage handling through enhanced collaboration among airlines and airports
Updated 27 Mar 2007
Read about how airlines and airports can prepare for the future flood of passengers and their baggage – not just to cope with the challenge, but to profit from the opportunity it brings?