Sparking a mobile transformation

Mobile technologies have become imperative for utilities. In conjunction with analytics, mobile technologies help promote operational efficiency, increased productivity, enhanced safety and expanded service delivery alternatives. To fully realize these benefits, utilities will need to embrace the technology. By redesigning work processes and activities from a “mobile first” perspective, the industry will be positioned to aggressively innovate and evolve with rapidly changing energy markets.

Study highlights

Most of a utility's assets and most of its workforce are distributed across vast territories

Utilities that embrace innovation outpace the industry in overall value creating

84 percent of CIOs rate mobile solutions as a critical area for their businesses

About the authors

James Strapp

James Strapp
Global Industry Leader for Energy & Utilities,
IBM Global Business Services

Jeffrey Davis

Jeffrey Davis
Energy and Utilities Lead,
IBM Institute for Business Value

Glen Garner

Glen Garner
Senior Managing Consultant,
IBM Energy and Utilities Global Center of Competency

Anthony Marshall

Anthony Marshall
Research Director and Strategy Leader,
IBM Institute for Business Value

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