High expectations for intelligent automation

Machine learning is beginning to transform the way businesses organize their operations and benefit from technology investments. And intelligent automation – the use of machines that understand their environments, interact with humans and other machines, learn from these experiences and apply what they learn to future decisions – provides the foundation for this change. But realizing the value of this transformation requires more than technology investment. Companies must train employees to work with machines in new ways and redesign business processes to optimize them for automation. Some industries are highly advanced in their use of intelligent automation. In other industries, adoption is more tenuous.

Featured findings

76% of executives surveyed report that increasing automation will have a positive impact on operational efficiency
75% of operational executives surveyed say intelligent machines will meaningfully impact their business performance in the next three years
70% of executives surveyed expect intelligent machines to lead to higher-value work for employees.

About the authors

Karen Butner

Karen Butner
Business Strategy and Analytics Digital Operations and IoT Leader,
IBM Institute for Business Value

Dave Lubowe

Dave Lubowe
Vice President and Partner,
IBM Digital consulting practice and North American Leader for IoT and Supply Chain Management

Grace Ho

Grace Ho
Partner and China/Hong Kong Leader for Cognitive & Analytics, Blockchain and Internet of Things,
IBM Global Business Services

Read related IBM executive reports

Welcome to the cognitive supply chain

Welcome to the cognitive supply chain

Digital operations – reimagined

digital overhaul.

Digital Reinvention in action

What to do and how to make it happen

Who’s leading the cognitive pack in digital operations?

Who’s leading the cognitive pack in digital operations?

Progress, priorities and profits

Contact IBV

Want more information?