High expectations for intelligent automation
Machine learning is beginning to transform the way businesses organize their operations and benefit from technology investments. And intelligent automation – the use of machines that understand their environments, interact with humans and other machines, learn from these experiences and apply what they learn to future decisions – is accelerating due to this change. But realizing the value of this transformation for digital operations requires more than technology investment. Companies must train employees to work with machines in new ways and redesign operations to optimize for automation. Some industries are highly advanced in their use of intelligent automation. In other industries, adoption is more tenuous.
About the authors
Business Strategy and Analytics Digital Operations and IoT Leader,
IBM Institute for Business Value
Partner and China/Hong Kong Leader for Cognitive & Analytics, Blockchain and Internet of Things,
IBM Global Business Services
Welcome to the cognitive supply chain
Digital operations – reimagined
Digital Reinvention in action
What to do and how to make it happen
Who’s leading the cognitive pack in digital operations?
Progress, priorities and profits