Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, where and how they want them. To help close the gap, we suggest government leaders engage Millennial employees in their transformation efforts. As digital natives, Millennials offer the skills and perspectives that can help reimagine government for the digital era.
About the authors
Vice President, Canadian Public Sector,
IBM Global Business Services
Western Canada Leader,
IBM Interactive Experience (IBM iX)
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