Despite efforts to transform services through technology, government organizations are trailing behind the private sector in the digital revolution. Yet today’s citizens expect government to provide the same conveniences they experience as consumers – including information and services when, where and how they want them. To help close the gap, we suggest government leaders engage Millennial employees in their transformation efforts. As digital natives, Millennials offer the skills and perspectives that can help reimagine government for the digital era.

Study highlights

As the world rapidly embraces digital technologies, government organizations continue to fall behind

Technology is enhancing user experiences across industries - and government is expected to keep pace.

Millennials are digital natives with the skills and desire to make a difference.

Actively engaging Millennials in digital transformation efforts is critical for govenment.

About the authors

Beth Bell

Beth Bell
Vice President, Canadian Public Sector,
IBM Global Business Services

Nicole Summers

Nicole Summers
Western Canada Leader,
IBM Interactive Experience (IBM iX)

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