Fraud has become pervasive

Fraud is a top-of-mind concern for financial institutions, particularly as electronic banking and payments opened a new and relatively porous channel, which organized crime has exploited in some rather complex and profitable schemes. But some leading institutions have found ways to effectively counter the threat through practical transformation plans supported by emerging technologies related to big data and analytics. This report examines their best practices for fighting fraud, as well as for transforming operations to do so.

 

Study highlights

14% of banking executives view their institutions' counter fraud capabilities as a competitive differentiator.

42% of banking executives believe their fraud operations are in need of an overhaul.

49% of banking executives either wait for the customer to complain about fraud or can't detect it.

About the authors

Wilson Davis
Associate Partner, Strategy and Analytics, Fraud,
IBM Global Business Services

David Dixon

David Dixon
Worldwide Financial Crime Industry Leader, IBM Analytics

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