Mobilizing the utility workforce: How mobile technology and analytics will transform work
Updated 10 Mar 2016
By redesigning work processes and activities from a “mobile first” perspective, utilities can continue to innovate and evolve with rapidly changing energy markets.
Knowledge is power: Driving smarter energy usage through consumer education
Updated 12 Jan 2012
Both traditional and new influencers must provide more consumer information in the coming years – using specific messages and tailored channels – to aid smooth smart meter and smart grid deployment and increase consumer engagement.
Switching perspectives: Creating new business models for a changing world of energy
Updated 23 Mar 2010
Facing new technologies, policy changes and more demanding consumers, electric utility industry model innovators will develop fresh business models to facilitate emerging products and services.
Lighting the way: Understanding the smart energy consumer
Updated 21 Jul 2009
How emerging consumer preferences are met can open new avenues for consumer satisfaction, create new revenue streams, define new business models and accelerate technology deployment, lighting the way to a participatory utility network.
Plugging in the consumer: Innovating utility business models for the future
Updated 19 Jan 2009
The utility industry is undergoing tremendous change as historically passive ratepayers migrate into more participatory roles.