Energy and utilities industry

Thought leadership from the IBM Institute of Business Value

Knowledge is power: Driving smarter energy usage through consumer education

Updated 12 Jan 2012

Both traditional and new influencers must provide more consumer information in the coming years – using specific messages and tailored channels – to aid smooth smart meter and smart grid deployment and increase consumer engagement.


Switching perspectives: Creating new business models for a changing world of energy

Updated 23 Mar 2010

Facing new technologies, policy changes and more demanding consumers, electric utility industry model innovators will develop fresh business models to facilitate emerging products and services.


Lighting the way: Understanding the smart energy consumer

Updated 21 Jul 2009

How emerging consumer preferences are met can open new avenues for consumer satisfaction, create new revenue streams, define new business models and accelerate technology deployment, lighting the way to a participatory utility network.


Plugging in the consumer: Innovating utility business models for the future

Updated 19 Jan 2009

The utility industry is undergoing tremendous change as historically passive ratepayers migrate into more participatory roles.


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