Winning employees’ hearts and minds

Much as designing customer experience has dominated the thinking of companies competing in today’s digital environment, organizations are now reexamining the employee experience. Recognizing the impact experience has on employee engagement and productivity, companies are taking a more comprehensive view of how to influence it. Our research shows that employee experience is an important and complex issue, requiring companies to evaluate the close connection between employees’ physical, social and cultural environments, as well as the tools and relationships they need to get work done on a daily basis.

Study highlights

Four methods for enhancing employee experience

Five practices to create more effective employee experiences

Three spheres of employee experience

About the authors

Eric Lesser
Research Director and North American Leader
IBM Institute for Business Value

Janet Mertens
Managing Consultant, Talent & Change practice
IBM Global Business Services

Maria-Paz Barrientos
Vice President and Partner
IBM Global Business Services

Meredith Singer
Associate Partner, Global Talent & Change Center of Competence
IBM Global Business Services

Executive sponsor

Tina Marron-Partridge
Partner and Vice President, Talent & Change Global Leader

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