A communications renaissance
For communications service providers (CSPs), cognitive computing has arrived, and its potential to revolutionize the industry is enormous. With the power to unleash a new era of innovation and growth, cognitive systems are already helping CSPs further enhance the customer experience and uncover new insights. Our research indicates that communications industry executives are poised to embrace this groundbreaking technology and invest in cognitive capabilities to spark a renaissance in communications.
About the authors
Global Industry Leader, Telecommunications and Media & Entertainment,
IBM Global Business Services
Rob van den Dam
Global Telecommunications Leader,
IBM Institute for Business Value
Watson Client Value & Transformation Leader
Owen C. Coelho
IBM Watson Value Engineering
Dr. Sandipan Sarkar
IBM Global Business Services Global Government Center of Competency
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