Banks set their 2020 vision on cognitive automation and robotics

A new industrial revolution is happening around us, and the financial services industry will change to reflect it. Bank business models, workforces, processes and services will need to transform radically to reduce costs, reduce risk, and enhance experience and value for customers.

Experts on this topic

Mike Hobday

Mike Hobday
Vice President
Cognitive Process Transformation Practice Leader
IBM Global Business Services - UK and Ireland

James Cook

James Cook
Talent Development Practice Leader
Global Talent and Engagement
IBM Global Business Services

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