From complexity to client centricity: With simple smart service
Updated 20 Mar 2011
To succeed in the new economic environment, banks in both emerging and mature markets must become more client centric by leveraging sophisticated insights to improve risk management, pricing, channel performance and client satisfaction.
The yin yang of financial reform: Embracing maxims to enable financial stability and healthy financial innovation
Updated 03 Nov 2010
To mitigate unintended consequences of financial regulatory reforms, financial service institutions and governments must workd together to establish new principles that spur new thinking and guide specific actions.
Solving the innovation puzzle: A framework for consistent innovation in banking and insurance
Updated 27 Oct 2010
By better understanding innovation triggers, banks and insurers will be on the right path to developing an effective framework to help them offer radical – and useful – innovation to their clients.
Fit, focused and ready to fight: How banks can get in shape for the battle ahead
Updated 07 Dec 2009
As banks recover from the global financial crisis and battle toward a healthy future, they must make a significant transformation to redefine their business models, restore client trust and understanding, and reform their risk management culture.
Service-oriented architecture: Revolutionizing today's banking systems
Updated 21 Apr 2009
Service-oriented architecture (SOA) can help reduce the IT inhibitors to change allowing banks to collaborate more effectively within their own four walls, among each other, and with their customers.
Unlocking client advocacy in Canadian retail banking: The client focused enterprise
Updated 21 Apr 2009
Read about how Canadian banks can gain marketshare and attract new clients by becoming aware of client attitudes and taking steps to positively impact customer perceptions.
Toward transparency and sustainability: Building a new financial order
Updated 14 Apr 2009
Follow the sensible money.
The yin yang of financial disruption: Maxims for forging a path to financial stability and healthy financial innovation
Updated 17 Mar 2009
The path to a healthy, sustainable equilibrium within the global financial system will require institutions and governments to effectively manage the overarching yin yang - the delicate balance between financial stability and healthy financial innovation.
Building client advocacy: New opportunities for wealth management firms
Updated 05 Feb 2009
Wealth management firms must reach out and collaborate with their clients to build compelling, distinct value propositions and become customer focused enterprises by integrating their clients' views and attitudes into the design and execution of core operations.
Undressing in public: Harnessing the power of Web 2.0 to rebuild trust in banking
Updated 20 Nov 2008
More customers are online that ever before, and banks should learn to use the new tools of Web 2.0 -- blogging, social networking and more -- to cost-effectively and efficiently reach an increasingly fragmented and dispersed customer base.
The Enterprise of the Future...in the Banking Industry
Updated 21 Oct 2008
Banking CEOs share their views on the future of business.
Building customer advocacy: Growth opportunities for Brazilian retail banks
Updated 21 Aug 2008
For Brazilian banks, a new view of customer advocacy can become invaluable as they seek to differentiate their offerings and improve the profitability of customers - moving toward a well-balanced, customer-focused model can help them capitalize on their most valuable asset – their customers.
No bank is an island: Get global before globalization gets you
Updated 11 Feb 2008
Market advantage will lie with banks that rethink their strategy, structure and culture to reflect a changed reality; bankers say globalization is the single greatest opportunity and also its greatest threat – when it comes to the far-reaching effects of globalization, no bank is an island.
Chain reaction or slow burn: How fast is Europe moving toward more harmonization of the financial supply chain?
Updated 25 Jan 2008
As European payments convergence progresses, banks must emphasize all sorts of collaboration: with corporate clients, with peers to help set payments standards and with government representatives for more consistent payments legislation across Europe.
Podcast Interview: Cultivating the groundwork in Europe: Cooperation is key for banks to grow payments convergence
Updated 26 Sep 2007
Interview with Gerard Hartsink and Erkki Poutiainen
Podcast Interview: Dare to be Different. Why banking innovation matters now
Updated 24 Mar 2007
Retail banks can't assume that the growth and returns of the recent past will continue.
Unlocking customer advocacy in retail banking: The customer focused enterprise
Updated 26 Oct 2006
Unlocking customer advocacy in retail banking: The customer focused enterprise
Dare to be different: Why banking innovation matters now
Updated 19 Sep 2006
Dare to be different: Why banking innovation matters now
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