Banking industry

Thought leadership from the IBM Institute of Business Value

Analytics: The real-world use of big data in financial services - How innovative banking and financial markets organizations extract value from uncertain data

Updated 23 May 2013

The business of banking and financial management is rife with hundreds of transactions daily, and many firms wonder how to harvest this information to gain a competitive advantage.


From complexity to client centricity: With simple smart service

Updated 20 Mar 2011

To succeed in the new economic environment, banks in both emerging and mature markets must become more client centric by leveraging sophisticated insights to improve risk management, pricing, channel performance and client satisfaction.


The yin yang of financial reform: Embracing maxims to enable financial stability and healthy financial innovation

Updated 03 Nov 2010

To mitigate unintended consequences of financial regulatory reforms, financial service institutions and governments must workd together to establish new principles that spur new thinking and guide specific actions.


Solving the innovation puzzle: A framework for consistent innovation in banking and insurance

Updated 27 Oct 2010

By better understanding innovation triggers, banks and insurers will be on the right path to developing an effective framework to help them offer radical – and useful – innovation to their clients.


Fit, focused and ready to fight: How banks can get in shape for the battle ahead

Updated 07 Dec 2009

As banks recover from the global financial crisis and battle toward a healthy future, they must make a significant transformation to redefine their business models, restore client trust and understanding, and reform their risk management culture.


Service-oriented architecture: Revolutionizing today's banking systems

Updated 21 Apr 2009

Service-oriented architecture (SOA) can help reduce the IT inhibitors to change allowing banks to collaborate more effectively within their own four walls, among each other, and with their customers.


Unlocking client advocacy in Canadian retail banking: The client focused enterprise

Updated 21 Apr 2009

Read about how Canadian banks can gain marketshare and attract new clients by becoming aware of client attitudes and taking steps to positively impact customer perceptions.


Toward transparency and sustainability: Building a new financial order

Updated 14 Apr 2009

Follow the sensible money.


The yin yang of financial disruption: Maxims for forging a path to financial stability and healthy financial innovation

Updated 17 Mar 2009

The path to a healthy, sustainable equilibrium within the global financial system will require institutions and governments to effectively manage the overarching yin yang - the delicate balance between financial stability and healthy financial innovation.


Building client advocacy: New opportunities for wealth management firms

Updated 05 Feb 2009

Wealth management firms must reach out and collaborate with their clients to build compelling, distinct value propositions and become customer focused enterprises by integrating their clients' views and attitudes into the design and execution of core operations.


Undressing in public: Harnessing the power of Web 2.0 to rebuild trust in banking

Updated 20 Nov 2008

More customers are online that ever before, and banks should learn to use the new tools of Web 2.0 -- blogging, social networking and more -- to cost-effectively and efficiently reach an increasingly fragmented and dispersed customer base.


The Enterprise of the Future...in the Banking Industry

Updated 21 Oct 2008

Banking CEOs share their views on the future of business.


Building customer advocacy: Growth opportunities for Brazilian retail banks

Updated 21 Aug 2008

For Brazilian banks, a new view of customer advocacy can become invaluable as they seek to differentiate their offerings and improve the profitability of customers - moving toward a well-balanced, customer-focused model can help them capitalize on their most valuable asset – their customers.


No bank is an island: Get global before globalization gets you

Updated 11 Feb 2008

Market advantage will lie with banks that rethink their strategy, structure and culture to reflect a changed reality; bankers say globalization is the single greatest opportunity and also its greatest threat – when it comes to the far-reaching effects of globalization, no bank is an island.


Chain reaction or slow burn: How fast is Europe moving toward more harmonization of the financial supply chain?

Updated 25 Jan 2008

As European payments convergence progresses, banks must emphasize all sorts of collaboration: with corporate clients, with peers to help set payments standards and with government representatives for more consistent payments legislation across Europe.


Podcast Interview: Cultivating the groundwork in Europe: Cooperation is key for banks to grow payments convergence

Updated 26 Sep 2007

Interview with Gerard Hartsink and Erkki Poutiainen


Podcast Interview: Dare to be Different. Why banking innovation matters now

Updated 24 Mar 2007

Retail banks can't assume that the growth and returns of the recent past will continue.


Unlocking customer advocacy in retail banking: The customer focused enterprise

Updated 26 Oct 2006

Unlocking customer advocacy in retail banking: The customer focused enterprise


Dare to be different: Why banking innovation matters now

Updated 19 Sep 2006

Dare to be different: Why banking innovation matters now


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