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Artificial Intelligence (AI)

AI is redefining business by combining the social, creative and leadership skills of the human mind with advanced technology. Our studies address the key strategic questions surrounding AI.
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CEOs Guide to generative AI: Finance

Explore three things CEOs need to know and three things they need to do now to apply generative AI to finance.

2024 Global Outlook for Banking and Financial Markets

This report describes the overall BFM landscape for 2024 as well as critical generative AI use cases in banking.

2024 Consumer Study: Revolutionize retail with AI everywhere

Learn what consumers crave in the AI era—and how companies can tap technology to simplify the shopping experience.

CEO’s Guide to Generative AI book

Explore what CEOs need to know and what they need to do today to enable people, power data and technology, and fuel operations with generative AI.

Elevating telecom customer service

Learn how telecommunications operators can use generative AI to reimagine customer service and the contact center employee experience.

Proven concepts for scaling AI

Engineering rigor can help your organization capture the true potential of AI at scale.

AI ethics in action

Explore the state of AI ethics in organizations today and see how executives can advance trustworthy AI.

Building supply chain resiliency with AI-driven workflows

Intelligent workflows, fueled by AI, automation, and analytics, can help organizations navigate nonstop disruption.

How to create business value with AI

How are companies creating business value with artificial intelligence? Explore 12 stories that highlight real-world AI examples.