Organization and Workforce Transformation

Talent and workforce improvement and optimization focuses on improving a company's most vital asset: its people.

Overview

Driving innovation and growth in today's business environment requires focus on your organization and workforce capabilities. The ability to manage costs, drive productivity and gain a competitive advantage from the workforce is growing in importance and focus. Today's dynamic workforce is increasingly globally dispersed, multigenerational and multicultural. Effective management requires an integrated and consistent approach to help drive cost savings, efficiency, retention, quality, customer satisfaction and innovation.

Additionally, times of extended economic uncertainty require even more focus on specific areas of your workforce strategy. In order to position your organization for future success, you must differentiate high and low performers, stimulate social networking to create and leverage organizational knowledge of your globally dispersed workforce, promote the development of institutional knowledge, embrace flexible work environments, and enable leadership to guide individuals through the change.

IBM's Organization and Workforce Transformation offering assists clients with two transformational imperatives: firstly, it enables them to transform their workforce into the productive, innovative and high-performance force necessary to survive and thrive; secondly it manages the people elements in any transformation being undertaken (process optimization, business model transformation, etc.) Our services include:

• Learning transformation: Addresses the need to inspire and equip people in business to improve performance, skills and knowledge for the following results: aligning learning initiatives with organizational and business goals, developing learning strategies, and harnessing the power of technology to enhance learning and performance.
• Talent management: Design strategies and solutions to align talent management with business priorities, covering talent sourcing, performance, succession management and rewards and recognition. This solution includes process design, systems implementation, change management and talent analytics.
• Social business: Drive innovation and growth by connecting people to people, people to data and information, and people to personal and institutional knowledge inside an organization and across the larger organizational ecosystem.
• Workforce analytics and optimization: This offering leverages analytics to design evidence-based strategies and practices for optimizing workforce performance and productivity to develop information strategies, and a workforce measurement framework, which can help identify key metrics and align with employee goals.
• Organization design: Organization design enables enterprises to align their organization with new or existing business models and strategies to maximize effectiveness by clarifying work responsibilities and redefining jobs and their relationships to one another (structure), governance mechanisms, and other organizational elements to drive new behaviour supporting strategic change and business results.
• Change management: Change management is a proactive and systematic approach to deal with change from the perspective of an organization, a group, or at the individual level. Change management helps ensure that people impacted by the changes (technology) understand, accept and commit to changes; thereby mitigating risks and achieving long term benefits faster.

Business challenges

Business leaders are addressing many challenges and opportunities in today's growingly complex organizational environments, including:

• Identifying and employing the right talent and workforce business strategy, including business model transformation, growth and innovation
• Adopting optimal talent management practices to reflect the requirements of a changing workforce
• Understanding and optimizing workforce performance through planning, development, collaboration and sophisticated performance management
• Managing the transition to a new business environment while maintaining business productivity and competitiveness.

Why IBM

Our organization and people consultants help clients achieve new and sustainable business value by formulating human capital strategies, managing change, and setting direction for new transformations and operational models.Working collaboratively with clients, we provide solutions to many of the most difficult leadership and human capital challenges your organization is confronted with: providing expert analysis, business planning, vision development, project planning, business case creation, and ultimately linking strategy to execution in ways that build continuous improvement and success.

With experienced talent and workforce professionals deployed worldwide, the IBM organization and people practice is part of IBM Global Business Services®, one of the world's leading management consulting practices. Working across all major sectors, IBM has inherent business expertise across more than a dozen industries. Our consultants have demonstrated experience in creating value for clients, and together with our proven assets, methodology, partnerships, and research capabilities, we act as trusted business advisors to our clients worldwide.

Meet the Forward Thinker

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  Kevin Custis

  Global Leader, Social Business
  IBM Global Business Services