Our communications industry solutions can help you deliver services that generate new sources of revenue, transform operations to achieve business and service excellence, and build smarter networks.
Recent reports and whitepapers
Explore communications industry trends and issues:
- Ready for anything: Three things CSPs must do to successfully transform (750KB)
- IBM CMO study - Communications industry edition: Findings from interviews with 1,700 CMOs (1.2MB)
- Building advocacy in telecommunications: How CSPs can improve customer loyalty
- Insights from the 2011 IBM Global Telecommunications Consumer Survey (1.4MB)
- Smarter communications through analytics: The power of data to maximize the value of each customer (1.55MB)
- All reports from the IBM Institute for Business Value
Featured videos
See how we’re making the communications industry smarter:
Communications in the smarter city
Globe Telecom delivers highly-targeted promotions
(00:04:22)
IBM platform for cloud service providers
(00:06:08)
Communications solution areas
Case studies
XO Communications
IBM Predictive Analytics helps to reduce churn by 26% and deliver ROI of over $3.8M per year.
Virgin Media
IBM data warehouse appliance analyzes data 252X faster than previous system and prevents real-time pricing anomalies, fraud and revenue leakage.
Related information
Smarter systems that are instrumented, interconnected and intelligent
