Smarter Process consulting services
(BPM and ODM consulting)

Cognitive Business Operations — driving continuous business
innovation and acceleration

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Cognitive Capabilities, IoT, Cloud, Analytics, Mobile, and Social, are radically changing business models and creating a new client-focused agenda.

For years, the world has spoken of information technology as supporting business strategy. But this is the tipping point – information as business strategy and using it to inform and optimize every process that affects a client’s experience and relationship with an organization. It’s about reimagining everything around the way people connect, transact and engage with institutions, governments, and companies – and how they derive mutual value. It’s about being efficient, integrated, streamlined and agile.

Cognitive Business Operations

Cognitive business solutions encompass the way organizations leverage cognitive computing to create business value. By learning from all data – internal, external, structured, unstructured, voice, visual – enterprises can make better operational decisions, better understand customer wants and needs, communicate more effectively and in real time with customers and employees, optimize thousands of existing business processes, and create entirely new processes infused with cognitive capabilities.

IBM Global Business Services uses Design Thinking and agile methodologies to iterate, experiment, and deliver ideas quickly. We can use these techniques to help you adapt your existing business processes for cognitive and infuse new ones as well. Our consultants are prepared with "getting started" offerings and readiness assessments that create low-cost entry points to begin your journey to become a cognitive enterprise.

Featured innovation

How do you best respond to emerging opportunities and threats in your market? Business Process Management (BPM) and Operational Decision Management (ODM) systems allow you to develop an agile IT infrastructure and ubiquity through the Cloud that can rapidly adapt to the demands of changing market conditions that must be addressed to achieve optimal growth; and enable the creation of customer-centric, efficient operations that leverages data instantly, seamlessly and insightfully.

Register to download the whitepaper and understand the best practices for driving business transformation using Smarter Process:

Smarter Process plays a critical role in delivering an integrated enterprise with full visibility, control and management of business processes that can make real-time adjustments to operations in response to ‘new data’ in the business – or the marketplace – while ensuring strict compliance to business rules through decision management and automation capabilities.

Smarter Process solutions and capabilities

Business Process Management and Operational Decision Management are the core elements of IBM’s smarter process approach, and are key to transforming and fully integrating organizations. IBM’s approach to Smarter Process is about improving the desired business outcomes, driving value from process optimization using technology as an enabler and maintaining continuous improvement that is organic to the client.

Leveraging Cognitive capabilities and IoT, IBM brings strategic insight and deep industry expertise coupled with a broad set of business process and operational decision management capabilities to increase visibility into the business, enabling proactive action and rapid response for improved performance. We are focused on building repeatable industry-specific solutions with our software and services expertise that address key industry challenges in order to achieve rapid business value.

Contact us

Smarter Process @ Interconnect 2016

InterConnect 2016. February 21-25. MGM Grand & Mandalay Bay. Las Vegas, Nevada. IBM

Smarter Process white paper

Smarter Process Forward Thinkers