A citizen-centric approach

In the twenty-first century, growth, economic value and competitive differentiation of cities will increasingly be derived from people and their skills, creativity and knowledge, as well as the capacity of the economy to create and absorb innovation. To compete in this new economic environment, cities will need to better apply advanced information technology, analytics and systems thinking to develop a more citizen-centric approach to services. By doing so, they can better attract, create, enable and retain their citizens’ skills, knowledge and creativity.

Study highlights

Four focus areas for long-term economic growth: Reduced congestion. Improved public safety. Tailored citizen services. Accessible healthcare.

Today, cities must focus more on the quality of jobs created rather than simply the quantity.

Citizen quality of life is greatly influenced by a city's core systems.

IBM expert on this topic

Dave Zaharchuk

Dave Zaharchuk
Global Government Industry Leader, IBM Institute for Business Value

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