Rewiring the house with the lights on – Aviva Life Teams with IBM
Rapid growth through acquisitions forced Aviva Life (formerly Norwich Union Life) to improve the way it delivered IT services internally – a necessity in order for the company to meet new market demands and regulatory pressures. IBM Application Services helped Aviva Life reshape their siloed IT organization into a responsive, customer-facing one to meet goals quickly without having to slow operations.
Creating sustainability within the organization improved capabilities, processes and alignment between business and IT. Since implementing the IT delivery model, Aviva Life has reduced IT costs by 33 percent and increased productivity and customer satisfaction by more than 50 percent.
View the video to find out how IBM Application Services helped Aviva Life transition its IT organization and deliver real business benefits.
