Our view: IBM surveyed more than 30,000 consumers across six mature and emerging markets to determine how consumers are transforming the retail environment and how retailers can meet the demands of today's smarter consumer.
Read the report: Meeting the demands of the smarter consumer (PDF, 866KB)
Industry capabilities
Retail solutions
Deep industry expertise provides the foundation for solving the most complex business problems.
Retail for a smarter planet
Real results
Solutions for small and medium business
Industry framework
Industry-specific software assets for deploying business solutions faster with lower costs and risk
Products
Business partner solutions
People
Karen Lowe
General Manager
IBM Global Retail Industry
Jill Puleri
Global Retail Leader
IBM Global Business Services
Ideas
Research, analysis and perspectives explore the most relevant retail industry issues.
- Meeting the demands of the smarter consumer
- The Path Forward: The 2009 Global CRM Leaders Study
- All research from the IBM Institute for Business Value
See how social media is changing the way consumers buy
Retail on a smarter planet
Smart work
