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Capture the hearts and wallets of customers. Unlock growth potential by building stronger customer relationships.

Our view: As banks recover from the global financial crisis and battle toward a healthy future, they must make a significant transformation to redefine their business models, restore client trust and understanding, and reform their risk management culture.

Read the report: Fit, focused and ready to fight: How banks can get in shape for the battle ahead

People

  • Shanker Ramamurthy
    General Manager
    IBM Global Banking and Financial Markets Industries


  • Likhit Wagle
    Global Banking and Financial Markets Leader
    IBM Global Business Services

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Research, analysis and perspectives explore the most relevant banking industry issues.

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