SAP Application Management

Move beyond “break-fix” to faster time-to-value


.The pace of technology and business change is fast. As chief information officers (CIOs) and business leaders look to leverage the benefits and innovations provided by leading package applications, they may find it difficult to implement and maintain the resources required to stay current with the ongoing evolution of these products. Without insightful planning, organizations may find that the value of their enterprise resource planning (ERP) is still sitting on the shelf. IBM’s award-winning strategic alliance with SAP, combined with our own application management experience, enables us to provide our clients with a unique set of SAP business solutions that deliver ongoing measurable business value, agility and innovation.

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SAP Application Management Solutions and Capabilities

IBM SAP Application Management solutions move beyond traditional “break-fix” to offer faster time-to-value, productivity and quality improvements yielding business agility. The solutions are categorized into three main services areas: Core Services, Optimization Services, and Business Value Accelerators. They are enabled by the Smarter ADM collaboration framework and leading innovations developed through the collaboration of Services, IBM Research and SAP.

Core services include Design-Build-Manage which can be cloud-based; Analytics and Insight with robust accelerators to drive enterprise information management; and continual upgrade, support and enhancement pack services which help clients to stay current with their SAP implementations. It also includes Testing-as-a- Service, Mobility and SAP AMS Express solutions for mid-sized businesses.

Optimization services include Application Performance Optimization for proactive, preventive monitoring; End-user Optimization focusing on improved end-user productivity and higher satisfaction; and Lean Process Optimization for greater process efficiency. Our goal is to drive greater efficiencies while continuously improving the business process.

Getting started with SAP AMS

Clients today are still understandably cautious in their investments and maniacally focused on tangible business outcomes. IBM provides our clients with creative Application Management Solutions for SAP that clearly identify areas for improved business value, quantify the expected returns, and accelerate results.

Strategic Assessment for SAP Center of Excellence (CoE) - If you need to manage and integrate your organization and processes on a more regional and/or global basis or understand how to get the greatest leverage from your SAP investment, a Strategic Assessment can provide the organizational design, leading practices and roadmap for implementing a SAP CoE that aligns your operating model to successfully execute your business strategy. A Strategic Assessment for SAP CoE provides a rapid, yet comprehensive assessment of an existing SAP enterprise portfolio and related support elements

Speak to your IBM representative or request additional information.

SAP AMS Forward Thinkers

Client Success

Thought Leadership

Why IBM

As one of the largest providers of consulting, systems integration and application management services, IBM has unrivalled experience optimizing application investments and aligning them to business requirements.

IBM Application Management Services ' industry expertise, world-renowned research capabilities, and global footprint can help increase productivity, accelerate implementation cycles, and enable growth for companies and organizations around the world. IBM has an established reputation as a global leader in providing SAP services with the following differentiators: